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Titel
After upgrade DSS fails to start "Error 1053: The service did not respond to the start or control request in a timely fashion" -
Beschreibung
After upgrading a DSS from Defender 5.7 and below to Defender 5.9.x, the "Defender Security Service" fails to start with the error:
"Windows could not start the Defender Security Service serivce on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion"
Manually executing the DSServADE.exe shows the error:
"The procedure entry point dtResyncToken could not be located in the dynamic link library dtDSK.dll" -
Ursache
Upgrading a DSS to 5.9.x is only possible from Defender 5.8.1 or Defender 5.8.2. A direct upgrade to Defender 5.9.1 on versions earlier then 5.8.1 is not supported and may cause Defender components to stop functional properly..
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Lösung
WORKAROUND
Delete the dtdsk.dll and aal2dsk.dll from the C:\Program Files (x86)\Quest Software\Defender\DSS Active Directory Edition directory may allow the the service to start.
RESOLUTION 1
Revert from a snapshot or backup prior to the upgrade. Upgrade the Defender 5.7 or earlier components to Defender 5.8.2 first, and then upgrade to Defender 5.9.1
RESOLUTION 2
Install Defender 5.9.1 onto a different machine.