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Titel
Authentication error accessing a Windows RDP asset -
Beschreibung
While attempting to access a Windows RDP asset via Safeguard, you may receive an Authentication failure error But direct RDP access to the machine is successful.
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Ursache
This issue can happen if the user accepts the certificate warning too slowly, or if there is a DNS timeout.
This issue is triggered if the RDP connection is built up too slowly. This is a product Defect (340569). -
Lösung
Workaround
Make sure that the certificate warning is accepted in time without delay and there is a working DNS server in the network. It does not matter what the DNS server replies as long as it replies.
Status
Change Request # 340569 will fix this issue in a future release of SPS. Please refer to this article for updates.
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Änderungsanforderung
340569