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Titel
Error "You cannot access this account while another request is pending password reset. (90010)" -
Beschreibung
Error when requesting an password or session "You cannot access this account while another request is pending password reset. (90010)"
The Dashboard shows a Open Request for the account with state "Pending Password Reset":
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Ursache
This warning shows if "Change password after check-in" has been set on the Access Request, and Safeguard has been unable to successfully change the password since the last release.
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Lösung
To get more information go into Activity Center, and run a Password Management Activity report. Double click on the "Password Change Failed" event for the account.Within the Event click on Details:
Typically the issue is access permissions, more information on Windows and Directory permissions are available here.
In order for users to access the account without a change password occuring, click on the "Pending Password Reset" in the Dashboard and select Close Request