RDP connections initiated on Mac OS with Microsoft Remote Desktop App 10.8.2 or later failed (4372535)

Resolution

Prerequisites: upgrade SPS version to 7.0.3 or 7.3.0. 

NOTE: This hotfix can be applied only to SPS versions 7.0.3 and 7.3.0.

CAUTION: After a successful installation, every proxy instance is automatically restarted, causing all open sessions to close on the appliance. Make sure that you start the installation of this hotfix during a planned maintenance window, when no traffic is going through the SPS appliance.

Installation

Install the hotfix by the following path on the Web UI:
Basic Settings -> System -> Firmwares -> Upload new hotfix

Installation in case of a cluster environment

The hotfix has to be applied on each node one by one, because the hotfix is not distributed from the central management node.

Removal

 
In case of any issues related to this hotfix, contact our Support Team.

Status

This issue will be addressed in SPS 7.0.4, 7.4.0 and later versions. SPS will properly recognize and disable this new, undocumented protocol feature, allowing RDP connections to be established on Mac OS with Microsoft Remote Desktop App 10.8.2 or later.

Defect ID: 417054