Troubleshooting “A Report Server error occurred. For more information, view the log file.” (4271694)

How to troubleshoot:

A Report Server error occurred. For more information, view the log file.

1. Make a backup of the Password Manager configuration

• PMAdmin | General Settings | Import/Export

2. Verify that the reporting configuration settings are correct

• PMAdmin | Reports | Edit Connections
• If necessary, disconnect this SQL server and enter the connection settings again.

3. Copy the Report Server URL, open a new browser tab, and paste in the URL

• Is the report server now accessible?
• The report server should be accessible using this URL even if the Password Manager service is shut down completely.

4. If the report server is still inaccessible then to check that the correct ports are open and the correct permissions set. For details on permissions please see the ‘Using Reports’  section of the Administrator Guide.

5. If there is still no success:

1. Enable verbose logging
2. Replicate the problem.
3. Take a screenshot of the error but please include the time/date stamp from the desktop in the screenshot.
4. Open a Service Request
   • Ref: https://support.oneidentity.com/contact-support
5.   Send in the verbose logs, screenshot and an export of the event log that was referenced in the error message.