Safeguard On Demand Starling Edition DNS issue (4375877)

Safeguard On Demand Starling Edition DNS issue

The Safeguard On Demand Starling Edition is unable to resolve on premise hostnames even when the correct DNS server is specified in Starling under SGODSE home page

WORKAROUND:
Login to SGODSE home page here: https://pam.cloud.oneidentity.com/

Under View Connection settings 
- Click on Edit Settings 
- Copy the current DNS Server IP showing under "Your on-premise DNS server" then replace it with another IP address. Any IP address will suffice, it is only intended to make a 'change', then save 
- You will see the button for Edit Settings changed to Updating.. 
- Allow a few minutes for the change to complete 
- Click on Edit Settings to revert the change made earlier.
- Replace the place holder IP to the original DNS server IP under "Your on-premise DNS server" and save
- Allow a few minutes for the change to complete 
- Login to the SPP instance > Expand Appliance Management > Appliance > Network Diagnostics > NSLookup 
- Test NSLookup to verify that SPP can now resolve on-premise hostnames successfully.