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One Identity Safeguard for Privileged Passwords 6.0.12 LTS - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Safeguard Access settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions SPP glossary

Domain controller issue

Safeguard for Privileged Passwords does not manage passwords for accounts on domain controllers; Safeguard for Privileged Passwords manages passwords for accounts on a domain controller through a directory that hosts the domain controller. For more information, see Adding an account.

Networking issue

If you are having system connectivity issues, here are some things to consider:

  • Are there security rules on the network (such as firewalls or routers) that might be preventing this traffic?
  • Is traffic from Safeguard for Privileged Passwords routable to the network address of the managed system?
  • Are there any problems with cables, hubs, or switches, and so forth?

You could be experiencing network issues like these:

  • Network outage
  • Router misconfiguration
  • Unplugged wire
  • Switch not working

If Safeguard for Privileged Passwords suspends event notifications, try logging out and logging back in to re-subscribe to SignalR.

Windows WMI connection failure

To enable Safeguard for Privileged Passwords to manage Windows assets, you must configure your firewall to allow Windows Management Instrumentation (WMI).

Timeout errors causing operations to fail

If you experience any timeout errors, wait a few minutes and retry the operation.

If you are performing clustering operations in the background, for example adding replicas to a cluster, wait for the cluser operations to complete before performing other operations in Safeguard for Privileged Passwords.

TIP: A timeout error can appear as a Request failed. A task was canceled. error message.

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