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Identity Manager 8.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Web Portal for Application Governance Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests and delegating Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding Active Directory and SharePoint groups to the IT Shop automatically Adding Privileged Account Management user groups to the IT Shop automatically
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Editing shelf templates

To edit a shelf template

  1. In the Manager, select the IT Shop > Shelf templates category.

  2. In the result list, select a mail template in and run the Change main data task.

    - OR -

    Click in the result list.

  3. Edit the shelf template's main data.

  4. Save the changes.

General main data of a shelf template

Enter the following properties for a shelf template.

Table 78: General main data of a shelf template

Property

Description

IT Shop node

Identifier of the IT Shop structure for creating the shelf template.

Internal name

Internal name of the shelf template.

IT Shop information

Type of shelf template. In the menu, select Shopping center template, Global shelf template, or Shelf template.

Role type

Role types for classifying shops and shelves. In the menu, select a role type.

  • Shopping center template: N/A

  • Global and special templates: You can use role types to limit the approval policies in effect. The role type is applied to the new shelf.

Location

Location of the shelf. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Department

Department the shelf belongs to. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Cost center

Cost center of the shelf. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Owner

Employee responsible for the shelf. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Deputy manager

The owner's deputy. You can use this data in approval workflows for determining the approver responsible for requests from the shelves that have been created.

Attestors

 Applications role whose members are authorized to approve attestation cases for this business role.

To create a new application role, click . Enter the application role name and assign a parent application role.

NOTE:This property is available if the Attestation Module is installed.

Description

Text field for additional explanation.

Certification status

The shelf template's certification status. You can select the following certification statuses:

  • New: The shelf template was newly added to the One Identity Manager database.
  • Certified: A manager granted approval to the shelf template’s main data.
  • Denied: A manager denied approval to the shelf template’s main data.
Detailed information about this topic
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Custom main data of shelf templates

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

Additional tasks for shelf templates

After you have entered the main data, you can run the following tasks.

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