A recipient keeps a product on the shelf up to a specific point in time when they unsubscribe the products again. Sometimes, however, products are only required for a certain length of time and can be canceled automatically. The recipient is notified by email before the expiry date is reached and has the option to renew the request.
To set up the notification procedure
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In the Designer, set the QER | ITShop | ValidityWarning configuration parameter and enter the warning period (in days) for expiring requests.
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In the Designer, configure and activate the Reminder for IT Shop requests that expire soon schedule.
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Enter the following data for the approval policy:
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Mail template expired: Select the mail template to be used for the email notification. The default installation provides the IT Shop request - product expires and IT Shop request - expired mail templates.
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- Save the changes.