You must have the correct user name and password or SSH key to authenticate to an asset.

To resolve incorrect service account credentials

1. Verify the service account credentials match the credentials in SPP asset information (Asset Management > Assets > General Tab, Connection). For more information, see About service accounts.
2. Perform Test Connection to verify connection. For more information, see About Test Connection.
3. Attempt to check, change, and set password or SSH keys again. See:
   • Checking, changing, or setting an account password
   • Checking, changing, or setting an SSH key