Prior to using the Support Bundle function, set up a Windows share where the support bundle is to be sent.

To generate a support bundle

  1. From the Recovery Kiosk, select the Support Bundle option.
  2. Press the right arrow.

  3. Select the type of support bundle to be generated:

    • Support Bundle
    • Quarantine Bundle

  4. When prompted, enter the following information:

    • Address: Enter the address of the Windows share (<IP Address>\<ShareName>) where the support bundle is to be saved.
    • User: Enter the user name to be used to access the Windows share.

    • Password: Enter the password associated with the specified user account.

      NOTE: If you set up the Windows share to allow anonymous access, you will not be prompted to enter a user name or password.

  5. Select Copy to Share. When completed, a message appears stating that a support bundle has been sent to the specified share.