If your Bootstrap Administrator's password is locked out when using the hardware appliance or AWS or Azure virtual deployment, you can reset it to the initial password.
NOTE: If a user has not logged onto SPP for a set number of days, SPP disables the user account. This is set using the Deactivate After setting in Appliance Management > Safeguard Access > Local Login Control.
To reset the Bootstrap Administrator's password
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Connect to the recovery Kiosk, either physically via serial cable or via the IPMI network interface.
- From the Recovery Kiosk, select the Admin Password Reset option.
- Press the Enter key (or right arrow).
- At Name or Email, enter your identification and press the Tab key (or down arrow).
- Select Submit.
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At View Challenge, press the Enter key.
SPP produces a challenge.
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Copy and paste the challenge into a text document and send it to One Identity Support.
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A challenge response is only good for 48 hours.
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When you get the response from One Identity Support, select Enter Response and copy and paste the response into the kiosk screen.
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Select Reset Password. The response is only valid for 24 hours from when it was generated by One Identity.
- Once the operation has completed, the password for the admin account is defaulted back to Admin123
NOTE: Best practice: To keep your appliance secure, change the default password for the Bootstrap Administrator’s account.
See the following Knowledge Base Article for more information, including using the MGMT port to reset the admin password: KB 279291: How to reset the Admin password.