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One Identity Safeguard for Privileged Passwords 7.5 - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Home page Privileged access requests Appliance Management
Appliance Backup and Retention Certificates Cluster Global Services External Integration Real-Time Reports Safeguard Access Appliance Management Settings
Asset Management
Account Automation Accounts Assets Partitions Discovery Profiles Tags Registered Connectors Custom platforms Importing objects
Security Policy Management
Access Request Activity Account Groups Application to Application Cloud Assistant Asset Groups Entitlements Linked Accounts User Groups Security Policy Settings
User Management Reports Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP and SPS join guidance Appendix C: Regular Expressions

Networking issue

If you are having system connectivity issues, here are some things to consider:

  • Are there security rules on the network (such as firewalls or routers) that might be preventing this traffic?
  • Is traffic from SPP routable to the network address of the managed system?
  • Are there any problems with cables, hubs, or switches, and so forth?

You could be experiencing network issues like these:

  • Network outage
  • Router misconfiguration
  • Unplugged wire
  • Switch not working

If Safeguard for Privileged Passwords suspends event notifications, try logging out and logging back in to re-subscribe to SignalR.

Windows WMI connection

To enable SPP to manage Windows assets, you must configure your firewall to allow Windows Management Instrumentation (WMI).

Timeout errors causing operations to fail

If you experience any timeout errors, wait a few minutes and retry the operation.

If you are performing clustering operations in the background, for example adding replicas to a cluster, wait for the cluser operations to complete before performing other operations in SPP.

TIP: A timeout error can appear as a Request failed. A task was canceled. error message.

User locked out

If a user has not logged on to SPP for a set number of days, SPP disables the user account.

NOTE: This is set using the Deactivate After setting in Appliance Management > Safeguard Access > Local Login Control. For more information, see Local Login Control..

Related Topics

Unlocking a local user's account

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