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Identity Manager 9.2.1 - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Displaying pending request entitlements

You can display which entitlements are assigned to request recipients if the requests are granted approval.

To display entitlements of a pending request

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request whose entitlements you want to display.

  3. In the View Request Details pane, click the Entitlements tab.

Displaying rule violations of pending requests

You can view which rule violations can be caused by requests if they are granted approval.

NOTE: The check for rule violations that you can carry out for requests is ad-hoc. The rule violation overview for requests might be displayed in the overview, but no rule violations are detected during the ad-hoc check because the status in the overview is no longer up to date. For more information about compliance checking of requests, see the One Identity Manager IT Shop Administration Guide.

To display the rule violations of a request

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request whose rule violations you want to display.

  3. In the View Request Details pane, click the Rule Violations tab.

  4. (Optional) To assign mitigating controls to a rule violation, perform the following actions on the Rule Violations tab:

    NOTE: You must be an exception approver for the violated compliance rule.

    1. Click Assign mitigating controls.

    2. In the Mitigating Controls pane, click (Assign mitigating controls).

    3. In the menu, select the mitigating control.

    4. Click Save.

    For more information on risk-reducing measures, see Assigning mitigating controls to rule violations and the One Identity Manager Compliance Rules Administration Guide.

Approving and denying requests

If you are the approver of a particular product and an identity makes a request for this product, you can grant or deny approval for the request. If you approve a request, the product is available to the identity.

To make an approval decision about a pending request

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To approve a request as a member of the chief approval team and only display the relevant requests, on the Pending Requests page, select the Show requests to be approved by chief approval team check box.

  3. On the Pending Requests page, perform one of the following actions:

    • To approve a request, click Approve next to the request.

    • To deny a request, click Deny next to the request.

    TIP: To approve or deny multiple requests, in the table, select the check boxes next to the products and, below the table, click Approve or Deny.

  4. On the Approve Request/Deny Request page, perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  5. (Optional) To specify a validity period for the requested product, perform the following actions:

    1. In the Valid from field, specify from when the products are is valid.

    2. In the Valid until field, specify until when the product is valid.

  6. Click Save.

Detailed information about this topic

Decision guidance for request approvals

To help you evaluate and approve pending requests, you can use decision guidance to view past request approvals in the current context.

To display decision guidance

  1. In the menu bar, click Requests > Pending requests.

  2. (Optional) To approve a request as a member of the chief approval team and only display the relevant requests, on the Pending Requests page, select the Show requests to be approved by chief approval team check box.

  3. On the Pending Requests page, perform one of the following actions:

    • To approve a request, click Approve next to the request.

    • To deny a request, click Deny next to the request.

  4. In the Approve Request/Deny Request pane, click the Decision Guidance pane.

  5. (Optional) To control which requests are displayed, on the Decision Guidance tab, click (Filter) (see Filtering). For example, this allows you to show only requests for the same recipient.

  6. (Optional) To display details of a request, click the appropriate request.

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