If identities have forgotten their password for logging into the Web Portal and the passwords cannot be reset with the question and answer feature, you can create passcodes for them. With this passcode, identities can log on to the Password Reset Portal once and for a limited time.
To create a passcode for an identity
-
In the menu bar, click Home.
-
On the home page, in the Search section, select the Identities table in the Search in menu.
-
Enter the identity's name in the search field.
-
In the result list below the search field, select your desired search result (of type Identity).
-
In the overview, switch to the Passcode or Passwords tab respectively.
-
On the Passcode or the Passwords tab, click Create passcode.
The generated passcode and its validity period are displayed in a dialog.
-
Note or copy the code and send it to the identity.
NOTE: If the four-eye principle is active for your system, you will only obtain the first part of the code here. The second half is sent to the identity's manager. The identity must ask the manager for the second half of the passcode.