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Identity Manager 8.1 - IT Shop Administration Guide

Setting up an IT Shop Solution
One Identity Manager Users in the IT Shop Putting the IT Shop into Operation Requestable Products Preparing Products for Requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment Requests and Delegating Creating IT Shop Requests from Existing User Accounts, Assignments and Role Memberships Adding Groups Automatically to the IT Shop
Approval Processes for IT Shop Requests
Editing Approval Policies Approval Workflows Determining Effective Approval Policies Selecting Responsible Approvers Request Risk Analysis Testing Requests for Rule Compliance Approving requests from an approver Automatic Request Approval Obtaining Other Information about Requests by an Approver Appointing Other Approvers Setting up an Approval Step Approvers cannot be Established Automatic Approval on Timeout Abort Request on Timeout Approval by the chief approval team Approving Requests with Terms of Use Using Default Approval Processes
Request Sequence Managing an IT Shop
IT Shop Base Data Setting up IT Shop Structures Setting Up a Customer Node Deleting IT Shop Structures Templates for Automatically Filling the IT Shop Creating Custom Mail Templates for Notifications request templates
Default Solution for Requesting System Entitlements Resolving errors in the IT Shop Appendix: Configuration parameters for the IT Shop Appendix: Request Statuses Appendix: Example of Request Results

Setting up an IT Shop Solution

The IT Shop allows users to request company resources such as applications, system roles, or group membership as well as non-IT resources such as mobile telephones or keys. Furthermore, membership of a hierarchical role (department, location, cost center, business role) can be requested through IT Shop. The requests are processed by a flexible policy based approval process. Introducing IT Shop avoids time-consuming demands within the company and reduces the administration effort. The request history makes it possible to follow who requested which company resource or hierarchical role and when it was requested, renewed, or canceled.

Shops, shelves, customers and products all belong to an IT Shop solution. Several shops can be grouped together into shopping centers. The shelves are assigned company resources in the form of products. Products can be grouped into service categories. All the service categories are summarized in a service catalog. Customers can select products from a service catalog in Web Portal, add them to a cart and send a purchase request.

The following visual shows an example of a service catalog with service categories.

Figure 1: Example of a Service Catalog

Requests follow a defined approval process which decides whether a product may be assigned or not. Products can be renewed or canceled. Approval process can also be specified for renewals and cancellations. Approval policies are defined for an approval process. The approval policies are assigned to approval workflows for product requests, renewals, or cancellations.

Figure 2: Example for a Simple Approval Workflow

The products are request, renewed and canceled through the Web Portal. Authorized employees have the option to approve requests and cancellations. For more detailed information, see the One Identity Manager Web Portal User Guide.

One Identity Manager Users in the IT Shop

The following users are involved in the setting up and operating of an IT Shop system.

Table 1: User
User Task

Administrators for the IT Shop

 

Administrators must be assigned to the Request & Fulfillment | IT Shop | Administrators application role.

Users with this application role:

  • Create the IT Shop structure with shops, shelves, customers, templates and service catalog.
  • Create approval policies and approval workflows.
  • Specify which approval procedure to use to find attestors.
  • Create products and service items.
  • Set up request notifications.
  • Monitor request procedures.
  • Administrate application roles for product owners and attestors.
  • Set up other application roles as required.
  • Create extended properties for company resources of any type.
  • Edit the resources and assign them to IT Shop structures and employees.
  • Assign system entitlements to IT Shop structures.

Product owners

Product owners must be assigned to the Request & Fulfillment | IT Shop | Product owner application role or a child application role.

Users with this application role:

  • Approve through requests.
  • Edit service items and service categories under their management.

One Identity Manager administrators

  • Create customized permissions groups for application roles for role-based login to administration tools in Designer as required.

  • Create system users and permissions groups for non-role-based login to administration tools in Designer as required.

  • Enable or disable additional configuration parameters in Designer as required.

  • Create custom processes in Designer as required.

  • Create and configures schedules as required.

  • Create and configure password policies as required.

Role approver

  • Request approval in the Web Portal.

Approvers are determined through approval procedures.

Attestors for requests

Attestors must be assigned to the Request & Fulfillment | IT Shop | Attestors application role.

Users with this application role:

  • Attest correct assignment of company resource to IT Shop structures for which they are responsible.
  • Can view master data for these IT Shop structures but not edit them.

NOTE: This application role is available if the module Attestation Module is installed.
Chief approval team

Chief approvers must be assigned to the Request & Fulfillment | IT Shop | Chief approval team application role.

Users with this application role:

  • Approve through requests.
  • Assign requests to other approvers.

Putting the IT Shop into Operation

Table 2: Configuration parameters for the IT Shop
Configuration parameter Meaning
QER\ITShop Preprocessor relevant configuration parameter to control the component parts for the IT Shop. If the parameter is set, the IT Shop components are available. The database must be compiled after changes have been made to the parameter.

To utilize IT Shop

  • Set "QER\ITShop" in Designer.

"Identity & Access Lifecycle" is already included in the default installation of One Identity Manager. The contains several shelves which have standard products assigned to them. You can use these products to request role or group memberships, for example, or to delegate duties. All active employees automatically become members of this shop and can therefore make requests.

You can use the "Identity & Access Lifecycle" shop to request standard products. Default approval policies are implemented for approving these requests. You can request any company resources you like by taking the default shop and extending it with your own shelves or by setting up your own IT Shop solution.

To use the shop "Identity & Access Lifecycle"

  1. Set the configuration parameter "QER\ITShop" in the Designer.

    In the default installation, the configuration parameter is enabled and the IT Shop is available. If the configuration parameter is not set, you can set it in the Designer and then compile the database.

  2. Install and configure the Web Portal.

    The products are request, renewed and canceled through the Web Portal. Authorized employees have the option to approve requests and cancellations.

    For more information about this, see One Identity Manager Installation Guide and One Identity Manager Web Portal User Guide.

Important: This shop's customers are determined by a dynamic role. If a shop contains a large number of customer, the calculations in the IT Shop can cause a heavy load on the DBQueue Processor and therefore on the database server as well.

Formulate the condition for the dynamic role so that no more than 30,000 employees are found. If necessary, set up your own IT Shop solution with several shops and customer nodes.

To customize the shop "Identity & Access Lifecycle"

  1. Set up more shelves.

    For more information, see Editing the IT Shop.

  2. Prepare company resources for requesting.

    For more information, see Preparing products for requesting.

  3. Assign requestable products to the shelves.

    For more information, see Assigning and removing products.

  4. Set up the approval process.

    In the default installation, several approval policies are assigned to the "Identity Lifecycle". Therefore, requests from this shop are run through predefined approval processes.

    You can also assign your own approval policy to the shop. For more information, see Approval processes for IT Shop requests.

  5. If necessary, edit the dynamic role condition.

    For more information, see Create dynamic role. For more information about creating the condition, see the One Identity Manager Identity Management Base Module Administration Guide

To set up your own IT Shop solution:

  1. Set the configuration parameter "QER\ITShop" in the Designer.

    In the default installation, the configuration parameter is enabled and the IT Shop is available. If the configuration parameter is not set, you can set it in the Designer and then compile the database.

  2. Set up shops, shelves and customer node.

    For more information, see Editing the IT Shop.

  3. Prepare company resources for requesting.

    For more information, see Preparing products for requesting.

  4. Assign requestable products to the IT Shop.

    For more information, see Assigning and removing products.

    One Identity Manager makes different default products available, which can be requested through the shop "Identity & Access Lifecycle". You can also add these standard products to your own IT Shop.

  5. Set up the approval process.

    For more information, see Approval processes for IT Shop requests.

  6. Install and configure the Web Portal.

    The products are request, renewed and canceled through the Web Portal. Authorized employees have the option to approve requests and cancellations.

    For more information about this, see One Identity Manager Installation Guide and One Identity Manager Web Portal User Guide.

Requestable Products

Requestable products in the IT Shop are company resources such as target system groups, applications as well as non-IT resources after they have been assigned to a shelf. The following company resources can be assigned to shelves as requestable products.

Table 3: Requestable Products

Company Resource

Available in Module

Documentation Guide

Groups of custom target systems

Target System Base Module

One Identity Manager Target System Base Module Administration Guide

Active Directory groups

Active Directory Module

One Identity Manager Administration Guide for Connecting to Active Directory

SharePoint groups and SharePoint roles

SharePoint Module

One Identity Manager Administration Guide for Connecting to SharePoint

IBM Notes groups

IBM Notes Module

One Identity Manager Administration Guide for Connecting to IBM Notes

LDAP groups

LDAP Module

One Identity Manager Administration Guide for Connecting to LDAP

SAP groups, SAP roles and SAP profiles

SAP R/3 User Management module Module

One Identity Manager Administration Guide for Connecting to SAP R/3

SAP structural profiles

SAP R/3 Structural Profiles Add-on Module

One Identity Manager Administration Guide for SAP R/3 Structural Profiles Add-on

SAP BI analysis authorizations

SAP R/3 Analysis Authorizations Add-on Module

One Identity Manager Administration Guide for SAP R/3 Analysis Authorizations Add-on

E-Business Suite entitlements

Oracle E-Business Suite Module

One Identity Manager Administration Guide for Connecting to Oracle E-Business Suite

Azure Active Directory Groups

Azure Active Directory Module

One Identity Manager Administration Guide for Connecting to Azure Active Directory

Azure Active Directory administrator roles

Azure Active Directory Module

One Identity Manager Administration Guide for Connecting to Azure Active Directory

G Suite groups, G Suite products and SKUs

G Suite Module

One Identity Manager Administration Guide for Connecting to G Suite

Resources

Identity Management Base Module

One Identity Manager Identity Management Base Module Administration Guide

Multi-request resources

Identity Management Base Module

One Identity Manager Identity Management Base Module Administration Guide

Account definitions

Target System Base Module

One Identity Manager Target System Base Module Administration Guide

System roles

System Roles Module

One Identity Manager System Roles Administration Guide

Subscribable reports

Report Subscription Module

One Identity Manager Report Subscriptions Administration Guide

Applications

Application Management Module

One Identity Manager Application Management Administration Guide

Assignment resources

Identity Management Base Module

Business Roles Module

Use assignment resources to request any number of assignments to hierarchical roles or to delegate responsibilities through the IT Shop. For more information, see Assignment requests and delegating.

Azure Active Directory groups

Azure Active Directory Module

One Identity Manager Administration Guide for Connecting to Azure Active Directory

Azure Active Directory administrator roles

Azure Active Directory Module

One Identity Manager Administration Guide for Connecting to Azure Active Directory

PAM user groups

Privileged Account Governance Module

One Identity Manager Administration Guide for Privileged Account Governance

Password requests

Privileged Account Governance Module

One Identity Manager Administration Guide for Privileged Account Governance

Remote desktop session requests

Privileged Account Governance Module

One Identity Manager Administration Guide for Privileged Account Governance

SSH session requests

Privileged Account Governance Module

One Identity Manager Administration Guide for Privileged Account Governance

Applications and system roles can also be requested for workdesks. The request's UID_Workdesk is given as additional information here (PersonWantsOrg.UID_WorkdeskOrdered).

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