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Identity Manager 9.2 - Operations Support Web Portal User Guide

Operations Support Web Portal

The Operations Support Web Portal helps you to manage and use your web applications. For more information, see the An overview of the functions.

Identities that use the Operations Support Web Portal, must be assigned the Base roles | Operations support application role.

Members of this application role:

  • Monitor handling of Job queue processes.

  • Monitor handling of the DBQueue.

  • Create passcodes to enable identities to log in to the Password Reset Portal.

An overview of the functions

This section gives you an overview of the different functions available in the Operations Support Web Portal.

With the Operations Support Web Portal, you can:

  • Identify problems in your system ( view and handle failed processes)

  • Manage processes

  • View the synchronization status of target systems

  • Check the status of services

  • Gain an overview of web applications

  • Manage the Job queue (start and stop)

  • Manage the DBQueue (start and stop)

  • View an object’s change history

  • Create passcodes to enable identities to log in to the Password Reset Portal

  • Manage passwords for identities

  • View the database log

  • Post-process outstanding objects

  • View unresolved object references

  • View current (and recommended) system values for analyzing and troubleshooting.

The user interface layout

The user interface of the Operations Support Web Portal is divided into several sections:

Top - header

The header shows the current user, the (Log out) button, and the (Info) button.

Top – menu bar

Using the menu bar, you can navigate within the Operations Support Web Portal to:

Work area

The work area changes depending on the menu you opened from the menu bar.

Structure of the Operations Support Web Portal

The user interface is composed of the following main sections.


This overview is also divided into the following sections:


You can use the search to:

  • Search by database object

  • Display an object's Job queue and DBQueue tasks


In the Notifications section, you can:

  • Quickly recognize if and how errors occurred when processing/running processes

  • Quickly recognize if and how many new log entries there are

Service issues

In the Service issues pane, you can:

  • Quickly recognize if and how many Processes failed or contained errors

  • Quickly recognize if and how many Synchronization projects failed or contained errors

  • Quickly recognize if and how many unresolved references objects there are

  • Quickly recognize if other errors were found in the system (such as incorrect compilation)

Status reports

In the Status reports pane, you can check the availability of services.

Process menu

You can use the Processes menu to manage and monitor processes.

Synchronization menu

You can use the System menu to perform the following actions:

  • You can display information about synchronizing your target systems with the database and view reports about synchronization runs.

  • You can post-process outstanding objects

  • Show all objects with unresolved references.

System menu

You can use the System menu to perform the following actions:

  • You can obtain a quick overview of the state of your system.

  • You can monitor your HTML applications.

  • You can display all information, warnings, and error messages of various components of One Identity Manager.

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