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Identity Manager 9.2 - Operations Support Web Portal User Guide

Logging in and out

You are required to log in before you can start working with Operations Support Web Portal.

To log in

  1. In your internet browser, enter the address of the Operations Support Web Portal.

  2. On the login page, select the authentication method you would like to use.

  3. Enter your user name and password.

  4. Click Connect.

To log out

  1. In the header, click (Profile) > Log out.

  2. In the Log Out dialog, confirm the prompt with OK.

    Your logout was successful.

    Tip: Your system may be configured to log you off automatically if you are inactive for a long period of time.

System information

The Operations Support Web Portal keeps certain additional information about your system for diagnostics, analysis, and troubleshooting on the System information page. Use this information to collect general information about your system or to quickly identify problems in different categories and, if necessary, initiate prevention measures.

To find out how to display the page, see Displaying system data

On the System information page, you will see the following categories and recommended values:

TIP: For ease of use, values that have exceeded the recommended limit are highlighted in color. In addition, you can see your actual values and the values recommended by One Identity (in brackets).

  • Configuration: Information about One Identity Manager (modules, version, and so on)

  • Customer: Information about the customer

  • DBServer: Information about the database server

  • Database: Information about the database

Related topics

Displaying system data

You can display information about your system at any time.

To display system information

  1. In the header, click (Help) > About.

  2. In the dialog, click the System information tab.

  3. On the System information tab, expand a category by clicking in front of the it.

    This displays the values of the selected category.

  4. If you use the data outside the Operations Support Web Portal, for example, for analysis, you can:

    • Click Copy to clipboard, to copy all your data to the clipboard and paste it somewhere else.

    • Click Export as CSV, to export the data to a comma delimited CSV file.

Related topics


You can use the search function to find objects in the database.

TIP: You must also use the search to create a passcode for an identity.

There are certain rules that make successful searching possible. The following table uses examples to describe these rules.

Table 1: Rules with examples for searching
Example Description

Sam User

Finds Sam User but not Sam Identity.

Search results must contain all of the separate terms in the query. A logical AND is used.

Sam OR Identity

Finds Sam User and Pat Identity.

Placing OR between the search terms, acts as a logical OR operator. The result of this search contain at least one of the two search terms.

Sam NOT User

Finds Sam Identity but not Sam User.

The results of this search do not contain the term that comes after NOT.


Finds User1 and User2.

The * functions as a wildcard for any number of characters to complete the term.


Finds User but not User1.

The ? functions as a wildcard for a single character to complete the term.

"Sam User"

Provides results in which the search terms Sam and User follow one another.

Results of this search contain the string in quotes as phrase.

Sam User~

Finds Sam User and also other similar results. A tilde ~ after the search term indicates that the search should also find similar results. The means that incorrectly spelled terms can be found as well.

You can specify the level of similarity by adding a number between 0 and 1 (with decimal point) after the tilde ~. The higher the number, the more similar the results.

Related topics
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