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Identity Manager 9.2 - Operations Support Web Portal User Guide

Check service availability

You can check the availability of your services at any time.

To check service availability

  1. In the menu bar, click Home.

  2. On the home page, click Start in the Status reports section of the Service availability check tile.

  3. In Service availability check, click Check all services.

  4. See the services/server details list.

Related topics

Manage processes

In the Operations Support Web Portal, you can use the following pages to manage processes at any time:

Process overview

The Processes page shows all processes running in the Job queue and allows you to rerun failed processes.

To find out how to display the page, see Viewing processes and details and how to rerun failed processes, see Handling failed processes.

You can see the following information on the Processes page.

Table 5: Processes



Process name and task

Shows the name of the process or process step that is currently running.


Shows whether the process was successfully completed or failed.

Created on

Shows when the process started.


Actions that you can perform for the process:

  • Retry: Reruns the process. You can rerun processes that have the status Frozen or Overlimit only (see Failed processes).

    NOTE: Processes with the status Frozen or Overlimit are marked with a beetle icon.

  • Details: Shows you the detail view of a process (see Process details).

TIP: Use the filter above the table to limit the number of processes displayed.

TIP: You can use the elements beneath the table to:

  • Specify how many entries you want to display per page.

  • Navigate to other pages.

Related topics

Process details

On the Processes page, you can display detailed information about certain process. It also displays any steps belonging to the process and their dependencies. You can also handle failed processes here (see Failed processes).

To find out how to display process details, see Viewing processes and details.

You can view the following process information.

Table 6: Process details



Process name/process step

Shows you the name of the process or process step that is currently running.

Created on

Shows when the process started.

Steps completed

Shows how many process steps have already been completed (status Completed).

Progress state

Shows the process status. The following types of status may be shown:

  • True: The process is currently running.

  • False: The process cannot run yet. The process is waiting for another process to end.

  • Frozen: The process cannot run. An error has occurred.

  • Overlimit: The process has been running for too long without changing to the status Completed or Frozen.

  • Finished: The process was successfully completed.

  • Delete: The process is being deleted (after completing successfully).

Show message

Shows you the error message of a failed process.

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