Product Owners FAQ (4342833)

What are product owners, and what does it mean when a product owner is assigned?

- This application role is assigned to Employees who are authorized to approve requests in IT Shop and to edit service item or service category data.  The application role may be created and assigned when an Active Directory group with an assigned Manager is synced to the database.  The Employee object for the assigned Manager (ADSAccount) will be automatically assigned this role.


Adding an owner to a service item via IT Shop adds them to other service items as well, why?

- As a product owner is an application role, more than one Employee can be assigned the role.  If the application role is set as owner for other service items, any Employee assigned to the role will be product owner for that service item.  There is more information on this here:

Adding an owner to a service item via IT Shop adds them to other service items

Can a different product owner be assigned to a service item?

- Edit the service item to change the assigned product owner: Entering Service Items

When and why are product owner roles created?

- As described above, the application role may be created and assigned when an Active Directory group with an assigned Manager is synced to the database.  This takes place during the post-sync process via a script.  But it also possible to create a product owner role and assign this to a service item.  Please refer to the IT Shop Administration Guide for more information: Product owners.