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Título
Management console for Unix reports "A heartbeat has not been returned since" when the client server is available -
Descripción
Management console for Unix reports "A heartbeat has not been returned since <date>" when the client server is available. -
Causa
Auto profile has been configured for the client, however the Heartbeat notification is not being sent from the client to Management Console for Unix.
Cause 1:
The password for the questusr user has expired.
Cause 2:
The client is missing the .quest_autoprofile directory with the notify.sh script in it.
Cause 3:
The Auto profile Heartbeat cron job is not running on the client.
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Resolución
Resolution 1:
Check if the pasword for the local questusr user is set to expire:
E.g on Linux:
# chage -l questusr
If so then change it to not expire.
Resolution 2:
Check if the .auto_profile direcotry exists on the client:
# ls -laR /var/opt/quest/home/questusr/.quest_autoprofile/
Check that the notify.sh script is shown in this directory.
Resolution 3:
Check if the cronjob is still configured:
# crontab -u questusr -l
Look for the following job:
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52 1 * * * '/var/opt/quest/home/questusr/.quest_autoprofile/./notify.sh' 'heartbeat' # auto-profile service job---------------------------------