Email Templates stop loading in Admin interface after double quotes are used (4306227)

Product defect

WORKAROUND

1. Reset All Emails to Factory Defaults to get back the default templates. 
2. Add a backslash character to escape the double quotes before saving the email template.
Note: any previous customization made to the email templates may be reviewed from the sys-admin activity log.

STATUS

This has been corrected in TPAM 2.5.915.

From the TPAM 2.5.915 Release Notes:

BFER 7583: Adding a double quote (“) to an email message body or subject line would cause a failure trying to save the email template.