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Título
Cannot generate the report: pdf generation error occurred. -
Descripción
The following error alert is sent when generating the Operational report:
Cannot generate the report: pdf generation error occurred.
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Causa
There is an issue with the custom logo read permissions after an upgrade to 6.9 or 6.10 -
Resolución
WORKAROUND:
- Go to Reporting > Create & Manage Reports, expand the "operational-report" and click on Edit.- Under Custom logo, Replace the custom logo by re-uploading the logo.- Click "Next" thru the next screens and finally click "Edit report" to save the report settings.- Then Click "Commit changes".To test report generation further, either wait for the next automatic report generation cycle or click on "Create report" under the expanded "operational-report" section.STATUS:Change Request # PAM-13814 has been created to address this issue in a future release of SPS. -
Solicitud de cambio
PAM-13814