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Título
Desktop Player: Error while trying to open an audit trail -
Descripción
Error; title='The file could not be processed', details='Internal error in reader: Cannot recognize audit format, magic=[ZA6T] (code -4)' -
Causa
This version of Desktop Player is outdated and cannot recognize new formats. -
Resolución
Check if the desktop player is at the most recent version and if it is run with admin rights.
The latest version of the desktop player is the most recent one.
Download new version at: https://support.oneidentity.com/one-identity-safeguard-for-privileged-sessions/download-new-releases