Changes to the default email template are not being displayed in notification workflows for Password Manager (4299253)

When changing the default email template found in General settings | Email template | My Notifications. When a notification event is triggered the workflow does not display the changes when the workflow is set to Use from general settings section.

WORKAROUND

As a workaround the workflow can be edited to set the notification template to use the Customize setting within the PMAdmin site. 

1. Select the Home tab
2. Expand Self-Service, or Helpdesk workflow that you wish to edit, and select the workflow name
3. On the right side of the screen hover over the workflow notification template you wish to edit. A Settings HTML link will appear that needs to be selected
4. Select the Customize radial option
5. Make the changes to the notification template Subject: field and Body: fields
6. Select OK on this screen to commit the changes
7. Select the Save option or the changes will not be saved
8. Test the notification to verify if the email is received and displays the desired results

STATUS

Waiting for fix in a future release of Password Manager.