For instructions on how to run a synchronization workflow, see Synchronization Service Administration Guide.
For instructions on how to run a synchronization workflow, see Synchronization Service Administration Guide.
This section describes how to create or modify a connection to ServiceNow so that Synchronization Service could work with data in that data system.
To create a connection to ServiceNow, you need to use Synchronization Service in conjunction with a special connector called ServiceNow Connector. This connector is included in the Synchronization Service package.
The ServiceNow Connector supports the following features:
Feature |
Supported |
Bidirectional synchronization Allows you to read and write data in the connected data system. |
Yes |
Delta processing mode Allows you to process only the data that has changed in the connected data system since the last synchronization operation, thereby reducing the overall synchronization operation time. |
No |
Password synchronization Allows you to synchronize user passwords from an Active Directory domain to the connected data system. |
Yes |
Secure Sockets Layer (SSL) data encryption Uses SSL to encrypt data that is transmitted between Synchronization Service and connected data system. |
Yes |
In this section:
For instructions on how to rename a connection, delete a connection, modify synchronization scope for a connection, or specify password synchronization settings for a connection, see Synchronization Service Administration Guide.
Creating a new connection to ServiceNow includes the following steps:
In this step, you need to configure your ServiceNow instance to make it accessible to Synchronization Service.
To configure ServiceNow
Open the Web site of your ServiceNow instance.
In the left pane of the ServiceNow Web site, under System Properties, click Web Services.
Make sure ServiceNow requires basic authorization for incoming RSS and SOAP requests.
In the right pane, make sure you clear the check box.
Click the Save button.
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