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syslog-ng Store Box 6.0.4 - Upgrade Guide

Upgrading an SSB cluster

Prerequisites

Make sure that you have physically connected the IPMI interface to the network and that it is properly configured. This is important because you can only power the secondary node on through the IPMI interface. For details on configuring the IPMI interface, see "Out-of-band management of SSB" in the Administration Guide.

ssb-license-upgrade

Steps

To update the SSB license

  1. Download the new 6.0 license file from support portal.

    You need a new license file for every long-term-supported release. If there is no license file for syslog-ng Store Box 6.0 under your account, contact our Licensing Team and Request a license key for a new version.

  2. Navigate to Basic Settings > System > License.

  3. Click Browse and select the new license file.

    You can upload compressed licenses (for example, .zip archives).

  4. Click , then Commit.

Troubleshooting

If you experience any strange behavior of the web interface, first try to reload the page by holding the SHIFT key while clicking the Reload button of your browser to remove any cached version of the page.

In the unlikely case that SSB encounters a problem during the upgrade process and cannot revert to its original state, SSB performs the following actions:

  • Initializes the network interfaces using the already configured IP addresses.

  • Enables SSH access to SSB, unless SSB is running in sealed mode. That way it is possible to access the logs of the upgrade process, which helps the Support Team to diagnose and solve the problem. Note that SSH access will be enabled on every active interface, even if management access has not been enabled for the interface.

In case the web interface is not available within 30 minutes of rebooting SSB, check the information displayed on the local console and contact our Support Team.

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