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Identity Manager On Demand - Starling Edition Hosted - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Approving pending requests from newly created Active Directory groups

Identities can create Active Directory groups by requesting the New Active Directory security group or the New Active Directory distribution group product. As approver, you can make approval decisions about requests like this. If you approve the request, you must provide additional information about the group.

To approve a request to create a new Active Directory group

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click Approve next to the request for a new Active Directory group.

  3. In the Approve Request section, enter additional information about the new group:

    • Name: Enter a name for the group.

    • Group scope: Select the scope that specifies the range of the group's usage within the domain or forest. The group's scope specifies where the group is allowed to issue permissions. You can select one of the following group scopes:

      • Global group: Global groups can be used to provide cross-domain authorizations. Members of a global group are only user accounts, computers, and groups belonging to the global group’s domain.

      • Local: Local groups are used when authorizations are issued within the same domain. Members of a domain local group can be user accounts, computers, or groups in any domain.

      • Universal: Universal groups can be used to provide cross-domain authorizations available. Universal group members can be user accounts and groups from all domains in one domain structure.

    • Container: Click Select/Change and select a container for the group.

  4. (Optional) To specify a validity period for the Active Directory group, perform the following actions:

    1. In the Valid from field, specify as from when the Active Directory groups are valid.

    2. In the Valid until field, specify until when the Active Directory groups are valid.

  5. Perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  6. Click Save.

Related topics

Approving pending requests from newly created SharePoint groups

Identities can create SharePoint groups by requesting the New SharePoint group product. As approver, you can make approval decisions about requests like this. If you approve the request, you must provide additional information about the group.

To approve a request to create a new SharePoint group

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click Approve next to the request for a new SharePoint group.

  3. In the Approve Request section, enter additional information about the new group:

    • Site collection: Select a site collection where the group will be applied. A site collection groups sites together. User account and their access permissions are managed on the sites.

    • Display name: Enter a name for the new group.

    • Description: Enter a description for the SharePoint group.

  4. (Optional) To specify a validity period for the SharePoint group, perform the following actions:

    1. In the Valid from field, specify as from when the SharePoint groups are valid.

    2. In the Valid until field, specify until when the SharePoint groups are valid.

  5. Perform the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

    NOTE: For more detailed information about standard reasons, see the One Identity Manager IT Shop Administration Guide.

  6. Click Save.

Related topics

Approving new managers' pending requests

Managers can allocate new managers for their identities. To do this, they must select the new manager and a deadline in the future for changing managers (see Assigning other managers to my identities). An assignment of this type triggers a request of type New manager assignment.

If you have been selected as the new manger by the manager change, you receive an approval request from the previous manager. After you have accepted the change of manager, you automatically become the new manager on the given date.

You can cancel entitlements already assigned to the identity on the given date.

To approve an escalated assignment to a new manager

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, next to the New manager assignment request, click Approve.

  3. In the Approve Request page, expand the New manager assignment pane.

  4. (Optional) If the identity has already been assigned entitlements or products, these will be removed or unsubscribed by default on the effective date. If you want the identity to retain these entitlements or products when transferring to the new manager, disable the check boxes next to the respective entitlements and products.

  5. (Optional) To specify from when the new manager is responsible for the identity, enter the date in the Valid from field. If you leave the field blank, the change of manager will be carried out immediately after approval.

  6. In the Approve Request pane, perform one of the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

  7. Click Save.

Related topics

Appointing other approvers for pending requests

You can give another identity the task of approving a product request. To do this, you have the following options:

  • Reroute approval
    You give the task of approving to another approval level (see Rerouting approvals of pending requests).

  • Appoint additional approver
    You delegate the task of approving to another identity (see Appointing additional approvers to pending requests). The additional approver must make an approval decision in addition to the other approvers.
    The additional approver can reject the approval and return it to you (see Rejecting request approval).
    You can withdraw an additional approver. For example, if the other approver is not available.

  • Delegate approval
    You delegate the task of approving to another approval level (see Delegating approvals of pending requests to other identities). This identity is added as approver in the current approval step and makes approval decisions on your behalf.
    The new approver can reject the approval and return it to you (see Rejecting request approval).
    You can withdraw a delegation and delegate another identity. For example, if the other approver is not available.

  • Escalate approval

    You escalate the approval (see Escalating approvals of pending requests). The request is presented again to another approval body. The request is then processed further in the normal approval workflow.

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