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Defender 6.5.1 - Administration Guide

Getting started Managing Defender objects in Active Directory Configuring security tokens Securing VPN access Securing Web sites Securing Windows-based computers Defender Management Portal (Web interface) Securing PAM-enabled services Delegating Defender roles, tasks, and functions Automating administrative tasks Administrative templates Integration with Active Roles Push Notifications Appendices
Appendix A: Enabling diagnostic logging Appendix B: Troubleshooting common authentication issues Appendix C: Troubleshooting DIGIPASS token issues Appendix D: Defender classes and attributes in Active Directory Appendix E: Defender Event Log messages Appendix F: Defender Client SDK Appendix G: Defender Web Service API

Authentications tab

Lists the authentication attempts made by the user over a period of time. The columns in the table display the date, reason, Defender Security Server, Access Node, Defender Security Policy, and RADIUS payload related to the authentication attempt.

The Reason column may include, for example, Access Approved for a successful authentication attempt or a failure reason if the authentication attempt was unsuccessful.

For failed authentication attempts, you can click the link in the Reason column to view the failure reason and suggestions to resolve the issue.

Managing users

You can use the Defender Management Portal to manage users in your Defender environment. You can search for and select a particular user, and then do the following:

  • View user’s authentication details
  • Manage security tokens for the user
  • Manage Defender password for the user
  • Manage PIN for the tokens assigned to the user

To manage users, the account with which you sign in to the Defender Management Portal must have the administrator role assigned. For more information, see Portal roles.

To manage a user

  1. Sign in to the Defender Management Portal.

    For more information, see Opening the portal.

  2. Click the Administer Defender option.
  3. In the left pane, click the Management tab.
  4. In the right pane, click the Users tab.
  5. Search for and select the user you want to manage:
    1. In the Search by user name text box, type the complete user name or its part.
    2. Click the Search button and wait for your search to complete.
    3. If prompted, select the user from the search results.
  6. Use the following areas to manage the user:
    • Tokens assigned to <user name>  Provides a list of security tokens assigned to the user. You can use this area to view information about the assigned tokens, program new software tokens, assign existing token objects to the user, remove tokens from the user, and set a Defender password for the user. For more information about elements you can use in this area, see the table below this procedure.
    1. Authentication details  Use this area to view information about the user account, such as the time of last authentication, violation count, and violation reset count. If necessary, you can reset the violation count for the user. You can also enable, view, and change user’s Defender ID. The user can authenticate to Defender by using the enabled Defender ID.

 

Table 17:

Tokens assigned to <user name> area

Element

Description

Program Token

Allows you to program a new software token for the user.

Assign Token

Allows you to select and assign an existing token object to the user.

Set Defender Password

Allows you to configure a new Defender password for the user.

Unassign

Removes the tokens selected in the list from the user. Note that this does not delete the corresponding token objects from Active Directory.

Manage

Allows you to manage the corresponding token. Depending on the token type, the page that opens may provide some or all of the following tabs:

  • Test  Allows you to run a test operation that checks if the token generates a valid response.
  • PIN  Allows you to assign a new PIN to the token. This is required if the authentication issue is related to an incorrect or forgotten PIN. On the page that opens, type the new PIN in the New PIN and Confirm PIN text boxes.

    If you want the user to change the PIN after the user logs on for the first time, select the User must change PIN at next authentication check box.

    When you are finished, click Set PIN to save the changes.

    To remove the PIN from the token, click Remove PIN.

  • Reset  Causes the token to resynchronize with the Defender Security Server. This is required if the authentication issue is related to a time drift on the token or, for event-based tokens, a number of token responses being used without user authentication taking place.
  • Temporary Response  Allows you to assign a temporary response to the token. You may need to assign a temporary response if the token does not function properly or if the user has lost the token but still needs access to the protected resources.

    Use the Expire temporary response in list to select a validity period for the temporary response.

    You can select the Response can be used multiple times check box, so that the user could use the temporary response multiple times.

    Click Assign to assign a temporary response using the specified parameters.

    To remove the temporary response from the token, click Remove.

<token name>

Click the token name in the Token column to view token details. The page that opens provides such information as token type, encryption used by the token, response length and response type, token activation key, and current status of the token.

Managing security tokens

You can use the Defender Management Portal to manage security tokens in your Defender environment. You can search for a particular security token, and then do the following:

  • View the token details
  • Assign the token to users
  • Remove the token from users
  • Test or reset the token to ensure it works properly
  • Configure a PIN for the token
  • Configure a temporary response for the token

To manage security tokens, the account with which you sign in to the Defender Management Portal must have the administrator role assigned. For more information, see Portal roles.

To manage a security token

  1. Sign in to the Defender Management Portal.

    For more information, see Opening the portal.

  2. Click the Administer Defender option.
  3. In the left pane, click the Management tab.
  4. In the right pane, click the Tokens tab.
  5. Search for and select the token you want to manage:
    1. In the Search by token serial number text box, type the complete token serial number or its part.
    2. Click the Search button and wait for your search to complete.
    3. If prompted, select the token from the search results.
  6. Use the following areas to manage the token:
    • Users who have token <token number> assigned  Use this area to assign or remove the token from its users, view the users to whom the token is assigned, test the token, reset the token to resolve authentication issues, configure a token PIN, or create a temporary response for the token user. For more information about the elements in this area, see the table below this procedure.
    • Token details  Use this area to view information about the token. This area shows the token type, encryption used by the token, token response length, and token activation key.

 

Table 18:

Users who have token <token number> assigned area

Element

Description

Assign

Allows you to assign the token to a user. When you click this button, a new page opens where you can select the user.

Unassign

Removes the token from the users selected in the list. Note that this does not delete the token object from Active Directory.

Manage

Click this link to manage the token for the corresponding user. Depending on the token type, the page that opens may provide some or all of the following tabs:

  • Test  Allows you to run a test operation that checks if the token generates a valid response.
  • PIN  Allows you to assign a new PIN to the token. This is required if the authentication issue is related to an incorrect or forgotten PIN. On the page that opens, type a new PIN in the New PIN and Confirm PIN text boxes.

    If you want the user to change the PIN after the user logs on for the first time, select the User must change PIN at next authentication check box.

    If you want the user to change the PIN after the user logs on for the first time, select the User must change PIN at next authentication check box.

    When you are finished, click Set PIN to save the changes.

    To remove the PIN from the token, click Remove PIN.

  • Reset  Causes the token to resynchronize with the Defender Security Server. This is required if the authentication issue is related to a time drift on the token or, for event-based tokens, a number of token responses being used without user authentication taking place.
  • Temporary Response  Allows you to create a temporary response for the token user. You may need to create a temporary response if the token does not function properly or if the user has lost the token but still needs access to the protected resources.

    Use the Expire temporary response in list to select a validity period for the temporary response.

    You can select the Response can be used multiple times check box, so that the user could use the temporary response multiple times during the specified validity period.

    Click Assign to create and assign a temporary response using the specified parameters.

    To remove the temporary response, click Remove.

Viewing authentication statistics

The Defender Management Portal provides a Dashboard that shows authentication statistics in graphical format. The Dashboard provides information about the number of successful and failed authentication attempts the users have performed, shows warning messages generated by the Defender Security Servers deployed in your environment, and displays the status of the Log Receiver Service.

To view authentication statistics on the Dashboard, the account with which you sign in to the Defender Management Portal must have an appropriate portal role assigned. For more information, see Portal roles.

To view authentication statistics on the Dashboard

  1. Sign in to the Defender Management Portal.

    For more information, see Opening the portal.

  2. Click the Administer Defender option.
  3. In the left pane, click the Dashboard tab.

    The Dashboard tab has the following elements:

    • Log Receiver Service  Shows the current status of the Defender Log Receiver Service. If the Defender Log Receiver Service is not running, the data on the Dashboard is not updated. If your portal role permits, you can also stop, restart, or configure the service.
    • Warnings from Defender Security Servers  Displays the most recent warning messages related to the Defender Security Servers in your environment. To view a complete list of warning messages, click More.
    • Authentication requests by DSS, last hour  Displays the number of authentication requests received during the last hour for each Defender Security Server running in your Defender environment. Move the cursor over each section of the pie chart to view the total number of authentication requests per Defender Security Server during the last hour and the percentage total.
    • Authentications per hour, last 24 hours  Displays the total number of successful and failed authentication requests received by all Defender Security Servers, per hour, in the last 24 hours.
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