Once you have prepared the product to be requested, assign it to a shelf or a shelf template. A shelf has several tasks available for assigning and removing products.
NOTE: The tasks are only displayed if the Assignments permitted and Direct assignment permitted options are enabled for the IT Shop structure or IT Shop template role classes.
Table 17: Tasks for assigning and removing requestable products
|
Software |
Assign software |
|
Resources |
Assign resource |
|
Multi-request resources |
Assign resource |
|
Multi requestable/unsubscribable resources |
Assign resource |
|
System roles |
Assign system roles |
|
Groups and system entitlements from custom target systems |
Assign system entitlements of custom target systems |
|
Active Directory groups |
Active Directory Assign groups |
|
Microsoft Entra ID permissions |
Microsoft Entra ID Assign groups
Microsoft Entra ID Assign administrator roles
Microsoft Entra ID assign subscriptions
Assigning disabled Microsoft Entra ID service plans |
|
SharePoint permissions |
SharePoint Assign groups |
|
Assign SharePoint roles |
|
LDAP groups |
LDAP Assign groups |
|
HCL Domino groups |
Notes Assign groups |
|
SAP R/3 permissions |
Assign BI analysis authorizations |
|
SAP Assign groups |
|
Assign SAP profiles |
|
Assign SAP roles |
|
Assigning structural profiles |
|
E-Business Suite permissions |
Assign E-Business Suite authorizations |
|
Exchange Online permissions |
Assign Exchange Online mail-enabled distribution groups
Microsoft 365 Assign groups |
|
Privileged Account Management permissions |
Assign PAM user groups |
|
SharePoint Online permissions |
SharePoint Online Assign groups
Assign SharePoint Online roles |
|
Google Workspace permissions |
Google Workspace Assign groups
Google Workspace Assign products and SKUs |
|
Unix groups |
Unix Assign groups |
|
Cloud groups and system entitlements |
Assign cloud groups and system entitlements |
|
Subscribable reports |
Assign subscribable reports |
|
Assignment resources |
Assign resource |
|
Account definitions |
assign account definition |
Detailed information about this topic
There are different tasks available for assigning a single product from a shelf. The following example based on a resource shows you how to assign individual products.
To assign a resource to the Identity Lifecycle shelf as a product
-
In the Manager, select the IT Shop > IT Shop > Identity & Access Lifecycle > Shelf: Identity Lifecycle category.
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Select the Assign resources task.
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Select the Resources tab and, in the Add assignments section, select the resources with a double-click.
- Save the changes.
Products are automatically assigned to shelves at the same time, if:
Use the DBQueue Processor inheritance mechanism and subsequent post-processing to create a separate product node for each assigned product within the shelf. These product nodes are displayed with the name of the product’s service item. If products are added in bulk to the IT Shop by automatic processes, you can specify how many product nodes are created in one DBQueue Processor run in the QER | ITShop | LimitOfNodeCheck configuration parameter. Once this number has been exceeded, the task is closed and queued again in the DBQueue for generating the rest of the product nodes. By default, 500 objects are processed in one run.
There are different tasks available for removing a product from a shelf. In the following section, we take the example of a resource to show how to remove a product.
To remove a resource from the Identity Lifecycle shelf
-
In the Manager, select the IT Shop > IT Shop > Identity & Access Lifecycle > Shelf: Identity Lifecycle category.
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Select the Assign resources task.
-
Select the Resources tab and, in the Remove assignments section, double-click the resources.
- Save the changes.
When you remove a product from a shelf, pending requests for the product are closed and approved requests are unsubscribed.
To remove a product from all shelves
-
Select the Remove from all shelves task.
You will find the task on the main data form of the respective product, for example, a resource.
The task immediately removes product assignments to manually configured shelves and shelf templates. Then, the DBQueue Processor removes product assignments to shelves, based on a template definition. All assignments are unsubscribed if the product is part of an assignment request.
Information on bulk processing
If products are added in bulk to the IT Shop by automatic processes, you can specify how many product nodes are created in one DBQueue Processor run in the QER | ITShop | LimitOfNodeCheck configuration parameter. Once this number has been exceeded, the task is closed and queued again in the DBQueue for generating the rest of the product nodes. By default, 500 objects are processed in one run. The number of requests submitted in bulk can be considerably larger than other processes.
Set a lower value if performance issues arise when running the QER-K-OrgAutoChild process task.
A product can be moved to another shelf. If the shelf is in another shop, the system checks whether the request recipient is also a customer in the new shop.
NOTE: Standard products cannot be moved.
To move a product to another shelf
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In the Manager, select the IT Shop > IT Shop > <shop> > Shelf: <shelf> or the IT Shop > IT Shop > <shopping center> > <shop> > Shelf: <shelf> category.
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Select an object in the result list.
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Select the Move to another shelf task.
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Select the new shelf.
- Click OK.
To move multiple products to another shelf
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In the Manager, select the IT Shop > IT Shop > <shop> category or the IT Shop > IT Shop > <shopping center> > <shop> category.
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Select the shelf in the result list.
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Select the Move products to another shelf task.
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Select the shelf to move the products to.
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Select which products to move.
- Click OK.
Detailed information about this topic
