Configuring the editable properties for creating tickets
You can specify which properties users can give when they create tickets.
Required configuration key:
To configure editable properties for creating tickets
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Log in to the Administration Portal (see Logging in to the Administration Portal).
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In the navigation, click Configuration.
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On the Configuration page, in the Show configuration for the following API project drop-down, select the Web Portal API project.
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Expand the Properties editors/Primary editable properties/TroubleTicket configuration keys.
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You can perform the following actions:
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To add a property, click New and select the corresponding property from the drop-down.
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To change an existing property, select the property in the corresponding drop-down.
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To remove a property, Next to the corresponding property, click 
(Delete).
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Click Apply.
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Perform one of the following actions:
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If you want to apply the changes locally only, click Apply locally.
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If you want to apply the changes globally, click Apply globally.
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Click Apply.
Configuring the editable properties of tickets
You can specify which properties users can change when they edit tickets.
Required configuration key:
To configure the editable properties of tickets
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Log in to the Administration Portal (see Logging in to the Administration Portal).
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In the navigation, click Configuration.
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On the Configuration page, in the Show configuration for the following API project drop-down, select the Web Portal API project.
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Expand the Properties editors / Editable properties / TroubleTicket configuration key.
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You can perform the following actions:
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To add a property, click New and select the corresponding property from the drop-down.
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To change an existing property, select the property in the corresponding drop-down.
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To remove a property, Next to the corresponding property, click (Delete).
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Click Apply.
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Perform one of the following actions:
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If you want to apply the changes locally only, click Apply locally.
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If you want to apply the changes globally, click Apply globally.
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Click Apply.
Configuring file types for ticket attachments
You can specify which file types are allowed for ticket attachments. Then users can only attach files of these types to the tickets.
Required configuration key:
To configure file types for ticket attachments
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Log in to the Administration Portal (see Logging in to the Administration Portal).
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In the navigation, click Configuration.
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On the Configuration page, in the Show configuration for the following API project drop-down, select the Web Portal API project.
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Expand the File types for ticket attachments configuration key.
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You can perform the following actions:
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To add a file type, click New and enter the file type in the format .<file extension> (such as .png).
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To change an existing file type, click in the corresponding input field and change the value.
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To remove an existing file type, next to the relevant file type, click (Delete).
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Click Apply.
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Perform one of the following actions:
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If you want to apply the changes locally only, click Apply locally.
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If you want to apply the changes globally, click Apply globally.
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Click Apply.
Configuring hyperviews
Use the Administration Portal to configure the settings for overviews of objects that are displayed as hyperviews in the Web Portal.
Users with the Portal_HyperView_Navigation program function can use hyperviews. For more information about program functions, see the One Identity Manager Authorization and Authentication Guide.
Detailed information about this topic
