Ticket validation failing after database move due to apparent ODBC + SSL errors (4232744)

Ticket validation failing after database move due to apparent ODBC + SSL errors

An error occurred while testing the ticket system. The results are: [09/23/2019 23:17:56] Failure connecting to Ticket System database: [Microsoft] [ODBC SQL Server Driver] [DBNETLIB] SSL Security Error (SQL-08001) [state was 08001 now 01000] [Microsoft] [ODBC SQL Server Driver] [DBNETLIB] ConnectionOpen (SecDoClintHandshake(]). (SQL-01000).

SOLUTION

This is most likely related to a protocol incompatibility between your current version of TPAM and the target server. If the target server has TLS 1.0 disabled and you are currently running TPAM 2.5.919 or lower, please upgrade to version 2.5.920, or higher, to see if this resolves the issue.

WORKAROUND

A potential workaround is to loosen the security restrictions on the target server to allow TPAM to connect. This is not recommended, and should only be attempted as a last resort, if upgrading TPAM is not an option at the moment.