Customer Support Sub-Processors
The following third-party sub-processors are involved when we provide Customer Support services to you. In this capacity, they have access to, may process and/or store Personal Data (as defined by GDPR).
Sub-Processor | Functionality | Supported Region | Data Location | Scope |
Amazon Web Services | Amazon S3 stores customer support files for case management. | USA | US East | All customers |
| Genesys Cloud CX | Cloud based call center for customer support communication | Worldwide | US West | All Customers |
Microsoft Azure | Azure provides cloud data storage of files submitted when associated with bugs. | EMEA | Ireland, Netherlands | Dependent on region of customers |
APJ | Hong Kong, Singapore | |||
Salesforce | Support tickets and contact details are maintained in Salesforce | Worldwide | USA | All customers |
Postman | Used for API requests and testing for support | Worldwide | USA | All customers – Dependent on region |
EU | ||||
Accolite Digital | Outsourced provider, providing support engineers to supplement full time employees | Worldwide | India | All customers |
Optional Customer Support Sub-Processors
The following third-party sub-processors will be involved when we provide Customer Support services to you if you request the services they provide. In this capacity, they have access to, may process and/or store Personal Data (as defined by GDPR).
Sub-Processor | Functionality | Supported Region | Data Location | Scope |
Cisco WebEx | WebEx provides web-based meetings with options to see users, share screens, and record sessions. | Worldwide | USA | Optional, upon customer request |
Gainsight | Custom reporting and case management used by customer success. | Worldwide | USA | Premier customers |
LiveHelpNow | LiveHelpNow enables users to contact support within the software. | Worldwide | USA | Optional, upon customer use. |
Customer Support Affiliates
The following Affiliates provide Customer Support services. Our support staff is located around the world. When you contact Quest technical support, you may receive support from one or more of these affiliates if all technical support engineers in your country or region are already assisting other customers, and/or if you placed afterhours call (assuming you have an active 24x7 maintenance contract), and/or if an issue must follow the sun until it is resolved.
Canada | One Identity Canada Inc. | 1200 Waterfront Centre200 Burrard Street, P.O. Box 48600, Vancouver BC V7X 1T2, Canada |
Hungary | One Identity Hungary Kft. | Aliz utca 2, 1117 Budapest, Hungary |
Ireland | One Identity Software International Designated Activity Company | City Gate Park, Mahon, Cork, T12 HD21, Ireland |
Malaysia | One Identity (Malaysia) Sdn. Bhd. | Level 13, Menara 1 Sentrum, 201, Jalan Tun, Sambanthan, Brickfields, ,50470 Kuala Lumpur, Malaysia |
Panama | One Identity (Panama) S.A. | Building 3855, Unit 700 International Business Park, Panama Pacifico |
Singapore | One Identity PTE Ltd | Intertrust Singapore Corporate Services Pte. Ltd., 77 Robinson Road #13-00 Robinson 77 Singapore 068896 |
Spain | One Identity Software SL | Avenue Diagonal, number 445, 31 1a, 08036-Barcelona, Spain |
United Kingdom | One Identity (UK) Limited | c/o Corporation Service Company (UK) Limited 5 Churchill Place, 10th Floor London, United Kingdom E14 5HU |
United States | One Identity, LLC | Corporation Service Company, 251 Little Falls Dr., Wilmington DE 19808, United States |
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