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Registering My Assets - License Number or Service Tag FAQs

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Thank you for visiting My Product Licenses FAQ’s . If you do not see an answer to your question below please contact us.

To register a license number just click on the Register New License link. You will need your license number to register and a group will be automatically created or if the license has been already registered you will be added to the group. For more information on creating groups view Getting Started with My Licenses.

Registration of your licenses will give you access to account administration options available for each license registered. Depending on the product and your role for that license you may be able to perform licensing tasks, create user groups, view News and Alerts, view open service requests, view recent downloads and view the status of your licenses and support.

A license number is a unique identifier of your instance of the product you or your organization purchased (example XXX-XXX-XXX). You will use your license number to register your product and to reference your purchase agreement. The license number is different from a license key. A license key is used to unlock the product while the license number identifies your newly purchased asset.

In some products, the license number is embedded within the license key similar to the example below:
License Key: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX-111-22222-YY
License Number: 111-22222-YY

You can find your license number on the purchase email you received when you ordered the product. The license number is predominantly displayed at the top. For an example of a purchase email view How to find your license number. If you have installed your product and activated it, you may find the license number within the product user interface or by using utilities provided to register your product. Search the knowledgebase for product specific solutions to retrieve your license number.

There are three types of user permissions within your My Account; Administrator, License User and Support User.

  • Administrator permission is given to the first person to register the license number on the portal. The Administrator manages the groups and users within the group. The Administrator can add and delete support users. They can also add license users but will need to contact One Identity to delete users. The administrator can delegate their duties to other users but there must be at least one Administrator assigned to the group. Administrators by default have the same permission as license users and support users. Administrators are always visible to the other group member so members can coordinate activity.
  • License Users are assigned to a license during the purchase process. License users can also be added to the license number by the Administrator after the license number has been registered on the portal. License User can merge and retrieve license keys within the license page. License users CANNOT submit service requests or download software on the site. There is usually a cap on the number of total licensed users. The cap on licensed users varies from product to product. Please contact licensing.
  • Support Users are assigned when they register on the portal or added by the administrator. Support users CANNOT merge and retrieve license keys within the license page. Support users can see product licensing information and status.

The quantity owned reflects the total number of units that were purchased. The quantity under maintenance indicates how many of the original purchased are eligible to have software upgrades and access support.

Version on My Licenses refers to the version of license key you currently have been issued for your product. Much like software, sometimes the way the product is licensed will be improved. When those improvements occur the site will message you that there is an opportunity to upgrade to the new improved license. If there is an improved version of the license key you will see a link to upgrade available.

The renewal date indicates a major milestone when you must renew your service contract that came with your initial purchase.. The renewal date might indicate a renewal of a partial number of the quantity you purchased or for the full amount you purchased.

A group is a directory where you can see and contact all of your fellow product users within your organization. A group is created when a license number is initially registered on the portal. Group members are added as they use the same product licenses to register the product on their My Account or are added by the group administrator. The first person to register the licenses on the portal becomes the default group administrator.

License user access is controlled by your organization and you must contact your Administrator to request access. Click on the link on the license page or contact the administrator listed in your group directly.

Registering license numbers is a good way to keep track of the assets your organization owns, the current contract renewal dates as well as the quantity purchased. The first person to register the licenses on the portal becomes the default group administrator. In addition if you are the administrator for the license number you will be able to manage the license users for the product. If your product is eligible for self-service key retrieval then license users will be able to retrieve the keys online. It’s easy to get started just click on the Register License link above. You will need your license number to register and a group will be automatically created or if the license has been already registered you will be added to the group. For more information on creating groups view Getting Started with My Licenses.

You can find a list of Support Products which require License Numbers for support here

By requiring a license number, we can ensure our customers and partners receive the right level of support which has been purchased, and helps us to assign the right resources to your service request

Your license number is unique to your software product. The license number is used to lookup the specific assets associated with the license number and identifies the Support Level purchased and the maintenance dates. Support Maintenance dates and Support Level ensure we respond to Service Requests within published SLAs and assign the appropriate resources to each Service Request.

If your license number has expired and has not been renewed, your product may no longer continue to function. Software downloads and new support service requests for this product and will be denied.