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Safeguard for Privileged Passwords On Demand Hosted - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Activity Center Search box Privileged access requests Toolbox Accounts Account Groups Assets
General/Properties tab (asset) Accounts tab (asset) Account Dependencies tab (asset) Owners tab (asset) Access Request Policies tab (asset) Asset Groups tab (asset) Discovered SSH Keys (asset) Discovered Services tab (asset) History tab (asset) Managing assets
Asset Groups Discovery Entitlements Linked Accounts Partitions Profiles Settings
Access Request settings Appliance settings Asset Management settings Tags Backup and Retention settings Certificates settings Cluster settings Enable or Disable Services settings External Integration settings Password Management settings Real-Time Reports Safeguard Access settings SSH Key Management settings Security Policy Settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions About us

Scope tab (create access request policy desktop client)

Use the Scope tab to assign accounts, account groups, assets, and asset groups to an access request policy.

Navigate to:

  • desktop client: Administrative Tools | Entitlements | Access Request Policies | (create or edit a policy)
  1. On the Scope tab:

    1. Click Add from the details toolbar and select one of the following options:

      • Add Account Group
      • Add Account
      • Add Asset Group: Only available for a session access request (that is, when access type RDP, SSH, or Telnet is selected on the General tab.

      • Add Asset: Only available for a session access request (that is, when access type RDP, SSH, or Telnet is selected on the General tab.

      NOTE: When scoped to an asset, the target account is determined by the Asset-Based Session Access settings on the Access Config tab (create access request policy desktop client).

    2. In the dialog, make a selection then click OK.

      If you do not see the selection you are looking for, depending on your Administrator permissions, you can create it in the dialog. (You must have Asset Administrator permissions to create accounts and assets. You must have Security Policy Administrator permissions to create account groups and asset groups.)

  2. Repeat step one to make additional selections. You can add multiple types of objects to a policy; however, you can only add one type of object, like an accounts or account group, at a time.

All of the selected objects appear on the Scope tab in the Access Request Policy dialog. To remove an object from the list, select the object and click Delete.

Requester tab (create access request policy desktop client)

Use the Requester tab to configure the requester settings for an access request policy.

Navigate to:

  • desktop client: Administrative Tools | Entitlements | Access Request Policies | (create or edit a policy)
Table 126: Access Request Policy: Requester tab properties
Property Description
Reasons

Click Select Reason to add one or more reasons to the selected access request policy. Then, when requesting access to a password, SSH key, or a session, a user can select a predefined reason from a list. Click OK to add a reason.

NOTE: You must have reasons configured in Safeguard for Privileged Passwords to use this option. For more information, see Reasons. If you do not see the reason you are looking for, you can create a reason from the Reasons dialog by clicking the Create New toolbar button.

Require Reason

Select this check box to require that a requester provide a Reason when requesting access. This option is only available if you have selected Reasons for the policy.

If you add reasons to a policy, and leave this option cleared, the users will have the option of choosing a reason; but they will not be required to select a reason.

Require Comment

Select this check box to require that a requester provide a Comment when making an access request.

Require Ticket Number

Select this check box to require that a requester provide a ticket number when making an access request.

The ticket number can be defined and not validated against an external ticketing system but, optionally, may be validated against the regular expression of a generic ticketing system. The ticket number is used to approve a password, SSH key, or session request and is tracked through the Activity Center.

You can validate the ticket against your company's external ticket system, such as ServiceNow, or Remedy, or another ticketing system. To do this, you must have the ticketing system configured in Safeguard for Privileged Passwords to use this option.

For more information, see Ticketing systems.

Duration of Access Approval

Enter or select the default duration (days, hours, and minutes) that the requester can access the accounts and assets governed by this policy. The access duration cannot exceed a total of 31 days (44,640 minutes).

Allow Requester to Change Duration Select this check box to allow the requester the ability to modify the access duration.
Maximum Time Requester Can Have Access

If you select the Allow Requester to Change Duration option, you can set the maximum duration (days, hours, and minutes) that the requester can access the accounts and assets governed by this policy.

The default access duration is seven days. The maximum access duration is 31 days.

The users can change the access duration, but they cannot access the accounts or assets governed by this policy for longer than the maximum access duration time.

Approver tab (create access request policy desktop client)

Use the Approver tab to specify the approver settings for an access request policy.

Navigate to:

  • desktop client: Administrative Tools | Entitlements | Access Request Policies | (create or edit a policy)
Table 127: Access Request Policy: Approver tab properties
Property Description

Auto-Approved

Select this option to automatically approve all access requests for accounts and assets governed by this policy.

Notify when Account is Auto-Approved | To

(Optional) When no approvals are required, enter an email address or select To to choose a user to notify when access is auto-approved.

If you used the To button to add Safeguard for Privileged Passwords users, you can use the Clear icon to remove an individual address from this list or right-click and select Remove All to clear all addresses from the list.

NOTE: To send event notifications to a user, you must configure Safeguard for Privileged Passwords to send alerts. For more information, see Configuring alerts.

Approvals Required

Select this option to require approval for all access requests for accounts and assets governed by this policy. Enter the following information:

  • Qty: Enter or select the minimum number of approvals required from the selected users or user groups listed as Approvers.

  • Approvers: Browse to select one or more users or user groups who can approve access requests for accounts and assets governed by this policy.

    Use the Clear icon to remove an individual approver user or user group from this list or right-click and select Remove All to clear all users from the list.

    Click  Add or  Delete to add or remove approver sets.

    The order of the approver sets is not significant, but all requirements must be met; that is, a request must obtain the number of approvals from each approver set defined.

    The users you authorize as approvers receive alerts when an access request requires their approval if they have Safeguard for Privileged Passwords configured to send alerts.

    TIP: As a best practice, add user groups as approvers rather than individuals. This makes it possible to add an individual approver to a pending access request. In addition, you can modify an approvers list without editing the policy.

Notify if approvers have pending requests after

To

(Optional) Select this check box to enable notifications.

  • Set the amount of time (days, hours, and minutes) to wait before notifying the escalation notification contact list about pending approvals.

  • Enter an email address or select To to choose an email address of a Safeguard for Privileged Passwords user. You can enter email addresses for non-Safeguard for Privileged Passwords users.

    If you used the To button to add Safeguard for Privileged Passwords users, you can use the Clear icon to remove an individual address from this list or right-click and select Remove All to clear all addresses from the list.

IMPORTANT: Safeguard for Privileged Passwords does not dynamically maintain the email addresses for an escalation notification contact list. If you change a Safeguard for Privileged Passwords user's email address or delete a Safeguard for Privileged Passwords user after creating a policy, you must update the email addresses in an escalation notification contact list manually. For more information, see User not notified.

NOTE: To send event notifications to a user, you must configure Safeguard for Privileged Passwords to send alerts. For more information, see Configuring alerts.

Approval Anywhere has been enabled. View activated users.

Indicates that the Approval Anywhere feature has been configured. Click the users link to view a list of the users who are authorized to approve requests using this feature.

You can add users as Approval Anywhere approvers by clicking the Add toolbar button in the Approval Anywhere Users dialog.

Reviewer tab (create access request policy desktop client)

Use the Reviewer tab to define the reviewer settings for an access request policy.

Navigate to:

  • desktop client: Administrative Tools | Entitlements | Access Request Policies | (create or edit a policy)
Table 128: Access Request Policy: Reviewer tab properties
Property Description

Review Not Required

This check box is selected by default, indicating that no review is required for completed access requests for accounts and assets governed by this policy.

Review Required

Select this check box to require a review of completed access requests for accounts and assets governed by this policy.

  • Qty: Enter or select the minimum number of people required to review a completed access request.

  • Reviewers: Browse to select one or more users or groups of users who can review access requests for accounts and assets governed by this policy.

    Use the Clear icon to remove an individual reviewer user or user group from this list or right-click and select Remove All to clear all users from the list.

A reviewer can only review an access request once it is completed.

The users you authorize as reviewers receive alerts when an access request requires their review if they have Safeguard for Privileged Passwords configured to send alerts.

TIP: As a best practice, add user groups as reviews rather than individuals. This makes it possible to add an individual reviewer to a pending access request. In addition, you can modify a reviewers list without editing the policy.

Require Comment

Select this check box if the reviewer is required to enter a comment when reviewing an access request.

Pending reviews do not block access

Select this check box when you want to allow new access requests whether a prior request is approved or not approved. In other words, no requests will be blocked based on the approval status of a prior request.

Notify if reviewers have pending reviews after

To

(Optional) Select this check box to enable notifications.

  • Set the amount of time (days, hours, and minutes) to wait before reminding the escalation notification contact list about pending reviews.

  • Enter an email address or select To to choose an email address of a Safeguard for Privileged Passwords user.

    If you used the To button to add Safeguard for Privileged Passwords users, you can use the Clear icon to remove an individual address from this list or right-click and select Remove All to clear all addresses from the list.

You can enter email addresses for non-Safeguard for Privileged Passwords users.

To send event notifications to a user, you must configure Safeguard for Privileged Passwords to send alerts. For more information, see Configuring alerts.

IMPORTANT: Safeguard for Privileged Passwords does not dynamically maintain the email addresses for an escalation notification contact list. If you change a Safeguard for Privileged Passwords user's email address or delete a Safeguard for Privileged Passwords user after creating a policy, you must update the email addresses in an escalation notification contact list manually. For more information, see User not notified.

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