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Safeguard for Privileged Sessions On Demand Hosted - Administration Guide

Preface Introduction The concepts of One Identity Safeguard for Privileged Sessions (SPS)
The philosophy of One Identity Safeguard for Privileged Sessions (SPS) Policies Credential Stores Plugin framework Indexing Supported protocols and client applications Modes of operation Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) Archive and backup concepts Maximizing the scope of auditing IPv6 in One Identity Safeguard for Privileged Sessions (SPS) SSH host keys Authenticating clients using public-key authentication in SSH The gateway authentication process Four-eyes authorization Network interfaces High Availability support in One Identity Safeguard for Privileged Sessions (SPS) Versions and releases of One Identity Safeguard for Privileged Sessions (SPS) Accessing and configuring One Identity Safeguard for Privileged Sessions (SPS)
Cloud deployment considerations The Welcome Wizard and the first login Basic settings
Supported web browsers and operating systems The structure of the web interface Network settings Configuring date and time System logging, SNMP and e-mail alerts Configuring system monitoring on SPS Data and configuration backups Archiving and cleanup Using plugins Forwarding data to third-party systems Starling integration
User management and access control Managing One Identity Safeguard for Privileged Sessions (SPS)
Controlling One Identity Safeguard for Privileged Sessions (SPS): reboot, shutdown Managing One Identity Safeguard for Privileged Sessions (SPS) clusters Managing a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster Upgrading One Identity Safeguard for Privileged Sessions (SPS) Managing the One Identity Safeguard for Privileged Sessions (SPS) license Accessing the One Identity Safeguard for Privileged Sessions (SPS) console Sealed mode Out-of-band management of One Identity Safeguard for Privileged Sessions (SPS) Managing the certificates used on One Identity Safeguard for Privileged Sessions (SPS)
General connection settings HTTP-specific settings ICA-specific settings MSSQL-specific settings RDP-specific settings SSH-specific settings Using Sudo with SPS Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Search interface Advanced authentication and authorization techniques Reports The One Identity Safeguard for Privileged Sessions (SPS) REST API One Identity Safeguard for Privileged Sessions (SPS) scenarios Troubleshooting One Identity Safeguard for Privileged Sessions (SPS)
Network troubleshooting Gathering data about system problems Viewing logs on One Identity Safeguard for Privileged Sessions (SPS) Changing log verbosity level of One Identity Safeguard for Privileged Sessions (SPS) Collecting logs and system information for error reporting Collecting logs and system information of the boot process for error reporting Support hotfixes Status history and statistics Troubleshooting a One Identity Safeguard for Privileged Sessions (SPS) cluster Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data VNC is not working with TLS Configuring the IPMI from the BIOS after losing IPMI password Incomplete TSA response received Using UPN usernames in audited SSH connections
Using SPS with SPP Configuring external devices Using SCP with agent-forwarding Security checklist for configuring One Identity Safeguard for Privileged Sessions (SPS) Jumplists for in-product help Configuring SPS to use an LDAP backend Glossary

Troubleshooting

If you experience any strange behavior of the web interface, first try to reload the page by holding the SHIFT key while clicking the Reload button of your browser to remove any cached version of the page.

In the unlikely case that One Identity Safeguard for Privileged Sessions (SPS) encounters a problem during the upgrade process and cannot revert to its original state, SPS performs the following actions:

  • Initializes the network interfaces using the already configured IP addresses.

  • Enables SSH-access to SPS, unless SPS is running in sealed mode. That way it is possible to access the logs of the upgrade process that helps the One Identity Support Team to diagnose and solve the problem. Note that SSH access will be enabled on every active interface, even if management access has not been enabled for the interface.

In case the web interface is not available within 30 minutes of rebooting SPS, check the information displayed on the local console and contact our Support Team.

Exporting the configuration of One Identity Safeguard for Privileged Sessions (SPS)

The configuration of One Identity Safeguard for Privileged Sessions (SPS) can be exported (for manual archiving, or to migrate it to another SPS unit) from the Basic Settings > System page. Use the respective action buttons to perform the desired operation.

You also have the option to export the configuration SPS into a local file using the console. For details, see Exporting and importing the configuration of One Identity Safeguard for Privileged Sessions (SPS) using the console.

Figure 134: Basic Settings > System — Exporting the SPS configuration

To export the configuration of SPS

  1. Navigate to Basic Settings > System > Export configuration.

  2. Select how to encrypt the configuration:

    • To export the configuration file without encryption, select No encryption.

      		 Caution:

      One Identity does not recommend exporting the SPS configuration without encryption, as it contains sensitive information such as password hashes and private keys.

    • To encrypt the configuration file with a simple password, select Encrypt with password and enter the password into the Encryption password and Confirm password fields.

      NOTE: One Identity Safeguard for Privileged Sessions (SPS) accepts passwords that are not longer than 150 characters and supports the following characters:

      • Letters A-Z, a-z

      • Numbers 0-9

      • The space character

      • Special characters: !"#$%&'()*+,-./:;<>=?@[]\^-`{}_|

    • To encrypt the configuration file with GPG, select GPG encryption. Note that this option uses the same GPG key that is used to encrypt automatic system backups, and is only available if you have uploaded the public part of a GPG key to SPS at Basic Settings > Management > System backup. For details, see Encrypting configuration backups with GPG.

  3. Click Export.

    NOTE: The exported file is a gzip-compressed archive. On Windows platforms, it can be decompressed with common archive managers such as the free 7-Zip tool.

    The name of the exported file is <hostname_of_SPS>-YYYMMDDTHHMM.config, the -encrypted or -gpg suffix is added for password-encrypted and GPG-encrypted files, respectively.

Importing the configuration of One Identity Safeguard for Privileged Sessions (SPS)

The configuration of One Identity Safeguard for Privileged Sessions (SPS) can be imported from the Basic Settings > System page. Use the respective action buttons to perform the desired operation.

You also have the option to import configuration of SPS from a local file using the console. For details, see Exporting and importing the configuration of One Identity Safeguard for Privileged Sessions (SPS) using the console.

Figure 135: Basic Settings > System — Importing the SPS configuration

 Caution:

It is not possible to import the configuration of an older major release (for example, 1.0) into a newer release (for example, 2.0).

To import the configuration of SPS

  		1.  Caution:

    Do not export or import configuration between a physical SPS deployment and a virtual one. Because of the differences and limitations between physical and virtual appliances, configure the virtual appliance from scratch to ensure proper functionality. When you migrate a virtual SPS to another one, you can export and import the configuration.

    Navigate to Basic Settings > System > Import configuration.

  2. Click Browse and select the configuration file to import.

  3. Enter the password into the Encryption password field and click Upload.

    NOTE: One Identity Safeguard for Privileged Sessions (SPS) accepts passwords that are not longer than 150 characters and supports the following characters:

    • Letters A-Z, a-z

    • Numbers 0-9

    • The space character

    • Special characters: !"#$%&'()*+,-./:;<>=?@[]\^-`{}_|

Managing the One Identity Safeguard for Privileged Sessions (SPS) license

Information of the current license of One Identity Safeguard for Privileged Sessions (SPS) is displayed on the Basic Settings > System > License page. The following information is displayed:

Figure 136: Basic Settings > System > License — Updating the license

  • Customer: The company permitted to use the license (for example Example Ltd.).

  • Serial: The unique serial number of the license.

  • Limit type:

    • Host: Limits the number of servers (individual IP addresses) that can be connected through SPS.

    • Session: Limits the number of concurrent sessions (parallel connections) that can pass through SPS at a time (for example 25). SPS will reject additional connection requests until an already established connection is closed.

  • Limit: The actual value of the session or host limit. To list which hosts SPS counts against this limit, click the on the value of the limit.

  • Valid: The period in which the license is valid. The dates are displayed in YYYY/MM/DD format.

The full text of the End User License Agreement is also displayed here.

SPS starts sending automatic alerts daily, 60 days before the license expires. An alert is sent also when the number of protected servers exceeds 90% of the limit set in the license.

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