Once you have sent an inquiry about a request, the request is reserved for you (Hold status). As long as the request is reserved for you, only you or the chief approval team can make an approval decision about the request.
To release the request again for approval and to allow other approvers to edit it, you can revoke the reservation with the following actions:
To cancel a reservation
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request with the inquiry you want to answer.
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In the details pane, click Revoke hold status.
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In the Revoke hold status dialog, click OK.
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If the identity you sent an inquiry to has responded to it, you can view their answer in the workflow of the respective request.
To display an answer
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In the menu bar, click Request > Escalation.
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On the IT Shop escalation page, apply a filter to limit the results to a specific requester, specific recipient or a specific request (see Displaying escalated requests).
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In the list, click the request that you inquired about.
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In the details pane, click the Workflow tab.
In the workflow, the response is displayed under Answer.
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You can use attestation to test the balance between security and compliance within your company. Managers or others responsible for compliance can use attestation functionality to certify correctness of permissions, requests, or exception approvals either scheduled or on demand. Recertification is the term generally used to describe regular certification of permissions. The same workflow is used for attestation and recertification.
There are attestation policies defined for carrying out attestations. Attestation policies specify which objects are attested when, how often, and by whom. Once attestation starts, attestation cases are created that contain all the necessary information about the attestation objects and the attestor. The attestor checks the attestation objects. They verify the correctness of the data and initiate any changes that need to be made if the data conflicts with internal rules.
Attestation cases record the entire attestation sequence. Each attestation step in an attestation case can be audit-proof reconstructed. Attestations are run regularly using scheduled tasks. You can also trigger single attestations manually.
Attestation is complete when the attestation case has been granted or denied approval. You specify how to deal with granted or denied attestations on a company basis.
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To gather further information about a pending attestation case is approved, the approver can send you a question about this attestation case. After you have answered the inquiry, the approver can make their approval decision.
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