Release Notes
28 May 2024, 07:24
These release notes provide information about the One Identity Manager and ServiceNow Catalog Integration release.
This release provides integration of One Identity Manager with IT Service Management solution, ServiceNow. One Identity Manager’s IT Shop services can be requested from self-service portal in ServiceNow.
New features from the integration of One Identity Manager and ServiceNow:
The ServiceNow Request Approval workflow is enhanced to close the request only after an action for the request (raised in One Identity Manager) has been performed on One Identity Manager. In case no action for the request has been taken in One Identity Manager within the specified duration, the request is automatically aborted in One Identity Manager and closed in ServiceNow.
Employees are fetched according to their User Type from OneIM to ServiceNow using the configuration parameter “employee_type”.
By default, all type of employees are synced from One Identity Manager to ServiceNow. Optionally, the type of Employees to be synced from One Identity Manager to ServiceNow can now be specified in the configuration parameter "Employee_Type" in ServiceNow.
Minimum number of characters needed for searching the service items and service category in ServiceNow Portal Page can be configured in the Configuration Parameter "minimum_input_ length_for_ service_category" and "minimum_input_ length_for_ service_item" in ServiceNow.
A service item's validity time(Valid From and Valid Until) entered in the service portal page will be in servicenow user's preferred timezone. The time is converted into GMT format before raising the request in One Identity Manager.
New Employees for One Identity manager can be created from ServiceNow using the Person onboarding form from the service portal.
The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.
Only Simple service items can be requested from Self Service Portal in ServiceNow.
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