Enter the following main data of a service category. If you add a new service category, you must fill out the required fields.
Main data |
Meaning |
---|---|
Service category |
The service item’s name. |
Special service category |
Specifies whether the service category has a special purpose. |
Parent service category |
If you want to have service categories in a hierarchical structure, select a parent service category from the list. |
Product owners |
Assign a Request & Fulfillment | IT Shop | Product owner application role. Product owners can be used as approvers in a defined approval process within the IT Shop. They can decide on approval of the service item request. To create a new application role, click . Enter the application role name and assign a parent application role. |
Attestors |
Assign a Request & Fulfillment | IT Shop | Attestor application role. The members of this application role can chosen as attestor in an attestation procedure. To create a new application role, click . Enter the application role name and assign a parent application role. For more information, see the One Identity Manager Attestation Administration Guide. |
Approval policies |
Approval policies used to determine the approver when the service item is requested from a service category in the IT Shop. |
Request property |
Select a request property using the additional request parameters that are defined for a request. Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product. To create a new request property, click and enter the request property's name. Then define the request parameters. |
Purchase price, sales price, internal price, currency |
Enter the required price information for the service category accounting. |
Sort order |
Customer specific criteria for sorting assigned service items. |
Description |
Text field for additional explanation. |
Full name |
Full name of the service category. |
Remarks |
Text field for additional explanation. |
Picture |
Picture for this service category. Select the path where the picture is stored. |
Spare field no. 01 - spare field no. 10 |
Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields. |