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Identity Manager 9.3 - Administration Guide for Connecting to ServiceNow

ServiceNow Module Overview Installation One Identity Manager for Service Catalog ServiceNow Mid Server Support Logging Troubleshooting

Validating MID Server in ServiceNow

  1. Open customer instance.

  2. Navigate to MID Server | Servers.

  3. Click Server Name that was added in previous steps.

  4. Click Validate.

It should display “Status = Up” and “Validate = Validated”.

Testing the MID Server

  1. Open ServiceNow Instance.
  2. Navigate to All | Rest Messages.
  3. Click Connection Test ServiceNow to One IDM.
  4. Scroll down and under HTTP Method click on “Logon to the Application Server”.
  5. Select the HTTP Request tab.
  6. Enter the MID Server name in “Use MID Server” text box.
  7. Enter username and password in Auth String under “HTTP Query Parameters”
  8. Click Test and it should return the HTTP Status 200 with valid response.

How to use MID Server

A new configuration parameter called oneim_mid_server_name will be added to the list by the background job. The configuration parameter oneim_mid_server_name must be set to use the MID Server.

  1. Navigate to All | One Identity Manager for Service Catalog | Configuration Parameters.
  2. Set the configuration parameter with the MID Server Name.

Logging

Log level can be configured using the configuration parameter log_level. The different log levels and their description are explained in below table. The default log_level is info.

Log Level Description Log Level Description
error Logs events that might still allow the application to continue running. Setting the log level for an application to error generates error messages only, but does not generate warn, info, or debug messages.

warn

Logs potentially harmful events. Setting the log level for an application to warn generates error and warn messages but does not generate error or debug messages.

info

Logs informational messages that describe the progress of the application. Setting the log level for an application to info generates info, warn, and error messages, but does not generate debug messages.

debug

Logs informational events that are useful for debugging an application. Setting the log level for an application to debug generates info, warn, error, and debug messages.

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