If a user did not receive an email notification, first check to see if you have set everything up in Safeguard for Privileged Passwords correctly for the email notifications to work properly. For more information, see Enabling email notifications.
Safeguard for Privileged Passwords does not dynamically maintain the email addresses for an escalation notification contact list.
If you change a Safeguard for Privileged Passwords user's email address or delete a Safeguard for Privileged Passwords user after creating a policy, you must update the email addresses in escalation notification contact lists manually. For example, when you create a policy, you can indicate who to contact when emergency access has been used. If a user has changed an email address, the notification will not be received by that individual. Furthermore, if a user has been deleted from Safeguard for Privileged Passwords, the user will still receive the notification.
The following topics will help you find answers to some of your questions about managing Safeguard for Privileged Passwords:
Safeguard for Privileged Passwords (SPP) is built with an API-first design and uses a modernized API based on a REST architecture which allows other applications and systems. Every function is exposed through the API to enable quick and easy integration regardless of what want to do or which language your applications are written. There are even a few things that can only only be done via the Safeguard SPP API. The Safeguard for Privileged Passwords API tutorial is available on GitHub at: https://github.com/oneidentity/safeguard-api-tutorial.
Safeguard for Privileged Passwords has the following API categories:
Core: Most product functionality is found here. All cluster-wide operations: access request workflow, asset management, policy management, and so on.
Notification: Anonymous, unauthenticated operations. This service is available even when the appliance isn't fully online.
Event: Specialized endpoint for connecting to SignalR for real-time events.
a2a: Application integration specific operations. Fetching passwords, making access requests on behalf of users, and so on.
You must use a bearer token to access most resources in the API. When using the Swagger web UI (as referenced in the URLs above), click the Authorize button at the top of each page and log in using the web UI. The Swagger web UI adds the bearer token to each API request automatically. However, if you are manually making the API request or writing your own application/script, perform the following two steps to obtain a bearer token.
You must first authenticate using the OAuth 2.0 Resource Owner Password Credentials or Client Credentials grant types. An example of the former is:
scope is required and set to one of the available identity provider's scope ID. The value shown in the example request, rsts:sts:primaryproviderid:local, is the default value available on all Safeguard for Privileged Passwords Appliances. User accounts that you create in Safeguard for Privileged Passwords directly (that is, not an Active Directory or LDAP account) will most likely have this scope value.
NOTE: The list of identity providers is dynamic and their associated scope ID can only be obtained by making a request to:
and parsing the returned JSON for the RstsProviderScope property.
If you wish to authenticate using a client certificate, you must use the OAuth 2.0 Client Credentials grant type in which your certificate is included as part of the SSL connection handshake and the Authorization HTTP header is ignored. Set the scope to rsts:sts:primaryproviderid:certificate or any other identity provider that supports client certificate authentication.
After successfully authenticating, your response will contain an access_token that must be exchanged for a user token to access the API.
"StsAccessToken": "<access_token from previous response>"
You should now have an authorization token to be used for all future API requests. The token is to be included in the HTTP Authorization header as a Bearer token like this:
Authorization: Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1Ni...
NOTE: The token will expire in accordance to the Token Lifetime setting that is configured in Safeguard for Privileged Passwords (Settings | Safeguard Access | Login Control) at the time the token was issued.
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