You can use this workflow to configure the Assign Passcode task for the Helpdesk Site. By using this task helpdesk operators can assign temporary passcodes to users who have forgotten their passwords and are not registered with Password Manager or have forgotten their answers to secret questions.
The default configuration of this workflow is the following:
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Assign passcode.
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Unlock Q&A profile.
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Restart workflow if error occurs.
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Email user if workflow succeeds.
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Email user if workflow fails.