Safeguard Authentication Services 5.0.2 - Installation Guide

Logging Options

The Logging Options section allows you to enable logging for all Safeguard Authentication Services Windows components. This setting only applies to the local computer. Logging can be helpful when trying to troubleshoot a particular problem. Because logging causes components to run slower and use more disk space, you should set the Log Level to Disabled when you are finished troubleshooting.

Enabling debug logging on Windows

To enable debug logging for all Safeguard Authentication Services Windows components

1. Open Control Center and click Preferences on the left navigation pane.
2. Expand the Logging Options section.
3. Open the Log level drop-down menu and set the log level to Debug.

   Debug generates the most log output. Higher levels generate less output. You can set the Log level to Disabled to disable logging.

4. Click to specify a folder location where you want to write the log files.

   Safeguard Authentication Services Windows components log information into the specified log folder the next time they are loaded. Each component logs to a text file named after the DLL or EXE that generates the log message.

Starling Two-Factor Authentication

From the Control Center, select Preferences then Starling Two-Factor Authentication to view and update configurations.

The following sections provide a comprehensive look at Starling Two-Factor Authentication.

From Preferences | Starling Two-Factor Authenticationyou can perform these actions.

• Configuring Starling to use a proxy server
• Starling Attributes: Configure LDAP attributes for use with push notifications
• Unjoining from Starling

For more details on Starling Two-Factor Authentication, see the Safeguard Authentication Services Administration Guide, One Identity Starling Integration.

One Identity Starling integration

One Identity Starling Two-Factor Authentication is a SaaS solution that provides two-factor authentication on a product enabling organizations to quickly and easily verify a user's identity. This service is provided as part of the One Identity Starling cloud platform. Joining Safeguard Authentication Services to One Identity Starling allows you to take advantage of these companion features from Starling services. For more information on Starling, see the One Identity Starling User Guide.

In order to use Starling 2FA with Safeguard Authentication Services, you must join Safeguard Authentication Services to Starling. This is done from the Preferences | Starling Two-Factor Authentication pane in the Control Center. From this pane, you can also configure Starling to use a proxy server and customize the attributes to be used in push notifications.

Help links that provide assistance with Starling are available on the dialogs displayed when setting up the Starling Join Settings or Starling Proxy Settings:

• Visit us Online displays the Starling login page where you can create a new Starling account. This help link is available on both dialogs.
• Trouble Joining displays the Starling support page with information on the requirements and process for joining with Starling. This help link is available on the Starling Two-Factor Authentication dialog.
• Trouble With Proxy displays the Starling support page with additional information on troubleshooting the proxy configuration. This help link is available on the Starling Proxy Configuration dialog.