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Titolo
Unable to login to the Operations Support Portal -
Descrizione
When attempting to login to the operations support portal via employee authentication the following error is displayed in the logs:
810017 Message: Wrong user name or password.
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Causa
An incorrect password was used for the login. -
Risoluzione
Ensure the employee attempting to login is using the password from the dilaoguserpassword field if authentication is via employee authentication. Also all users regardless of authentication type require that the application role of Operations support is assigned to the employee.