Restituisci
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Titolo
TPAM scheduled Data Extracts or Daily Maintenance may not be running as scheduled after an upgrade to TPAM. -
Descrizione
After an upgrade, it may be noted that the Data Extract items are running successfully when pressing the manual 'Start' button, but are not running as normally scheduled. Also, the Daily Maintenance job may not be running as scheduled. -
Risoluzione
This issue may be seen in some instances after an upgrade. To correct this issue, go to the configuration page, make a change to the job and resave.This should increase the timeout set for the job, so the job will be able to complete.This issue has been seen when upgrading from earlier releases of TPAM, and was mentioned in the 2.5.917 Release Notes:"If you are upgrading from 2.5.910 or lower and any of your scheduled jobs such as the DailyMaintenance job, data extracts, scheduled backup, etc., have not been completing, after applying the2.5.917 patch, go to the configuration page for the job and resave the job. This will increase the timeoutset for the job, so the job will be able to complete."This has been seen in some instances after upgrading to other releases as well. -
Informazioni aggiuntive
At least one customer saw this after an upgrade to 2.5.918. Changing the times of the schedule, saving, then changing the time back and saving again corrected this issue in this instance.