How to collect a debug bundle from the console when it's not possible from the Web UI (4261920)

How to collect a debug bundle from the console when it's not possible from the Web UI

There may be a situation where it is not possible to collect a debug bundle from the Web UI. If that is the case then a bundle can be collected from the console.

Log into the core-shell of the SSB via SSH and run the debug script:

/opt/syslog-ng/sbin/syslog-ng-debun -r

After the run completes SFTP/FTP to the SSB and collect the following to send into the service request:

1) The debug bundle: /mnt/firmware/tmp/debug.tar.gz

(On recent SSB versions, the debug file can be moved or coped from the core shell's /tmp directory to the core's /root directory, this can be accessed via WinSCP or scp to the SSB; which connects to the boot shell. The boot shell's /mnt/firmware/root folder will contain the same files as the core's /root folder.)

2) The config file: /mnt/firmware/opt/ssb/var/db/ssb.xml

3) From the following location, /mnt/firmware/var/log/messages, collect all of the following:

messages-<day>
messages-static-<day>
ssb-<day>
syslog-ng-<day>