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Titolo
"Gateway timeout" error after upgrading to 5.7.0 or 5.8.0 or 5.9.0 -
Descrizione
After a successful upgrade of One Identity Safeguard for Privileged Sessions instead of the webUI opening page one can face an nginx generated warning page "Gateway timeout".
The following gets logged into core shell's /var/log/nginx/error.log :
[error] 1169#1169: *303 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 10.12.20.12, server: , request: "GET /index.php?_backend=Main HTTP/1.1", upstream: "fastcgi://unix:/run/php/php-fpm.sock", host: "IPADDR", referrer: "https://IPADDR/"
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Causa
This error happens when the appliance does have a relatively huge ( >200 defined Connections) configuration and while processing that a timeout is reached. -
Risoluzione
Log in to core shell of the appliance and edit /etc/nginx/nginx.conf.
Add the following directive after the other fastcgi line:
fastcgi_read_timeout 200s;
and restart nginx via executing:
systemctl restart nginx.service
After that the webUI should be accessible again.
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Richiesta di modifica
PAM-8111