The access request id is currently available for use and cannot be acknowledged at this time (4374749)

STATUS:
Change request # 438619 is fixed in SPP version 7.5, please upgrade to address this issue.

WORKAROUND:
1. Remove the "close expired sessions" flag on all Access Request Policies that have this enabled
- You can use the safeguard-ps module to run the following example script to disable the "close expired sessions" flag on all Access Request policies:

$arp = Get-SafeguardAccessPolicy

ForEach ($i in $arp)
{

$policy = Get-SafeguardAccessPolicy -PolicyToGet $i
$policy.AccessRequestProperties.TerminateExpiredSessions = $false
$id = $policy.Id
write-host $policy.Rolename
write-host $policy.name
invoke-safeguardmethod core put "AccessPolicies/$id" -Body $policy
}

2. Reboot the Primary appliance.

3. You will need to close any Pending Password Reset requests:
- Using the SPP Web UI: Security Policy Management > Access Request Activity > Open Requests > In the search field click on the Search icon > Filter by State: Pending Password Reset and close these requests.
OR
- Using Safeguard-ps module and an example script below:

$accessrequest = Get-SafeguardAccessRequest
$accessrequest |? {$_.state -eq 'Pending Password Reset'}
ForEach ($i in $accessrequest)
{
$id = $accessrequest.Id
Close-SafeguardAccessRequest -RequestId $id
}

Important note: The issue will return if you do not remove the "close expired sessions" flag from access request policies or upgrade to the next release version 7.5 when it becomes available.