Password Manager appears to be not configured (4227302)

Password Manager Administration site does not display any settings and instead displays the Service Initialization page, as if it was never configured.

Password Manager configuration is stored in the following files:

• local.storage
• shared.storage

If Password Manager service is unable to read or locate these files, the Administration site will display the Service Initialization page.

1. Stop the Password manager service.
2. Locate the files named shared.storage and local.storage in
   
   System Drive:\ProgramData\One Identity\Password Manager
3. Review the file contents and make sure there is data in these files.
4. If any of the two files appears to have zero size, be corrupt or missing - restore the file(s) from a backup.
5. Restart the Password Manager Service .
6. Load the Administrator page and verify that the Password Manager configuration is loaded

Important Considerations

1. If the the local.storage file is corrupt or missing and there is no backup, the configuration cannot be restored.
2. The contents of the shared.storage file can be restored from the information stored in Active Directory.
   
   Password Manager stores a replica of the shared.storage file in the comment attribute of the user account named _QPMStorageContainer, which is located in the Users container of the managed domain. 
3. Data from the Shared.storage file is replicated to the Active Directory account daily by the 'User Status Statistics' scheduled task located in the Password Manager Admin site under 'General Settings' | 'Scheduled Tasks' | 'User Status Statistics'. Make sure the task is not disabled and runs as scheduled.