How to enable logging in Password Manager (4302632)

How to enable logging in Password Manager.

Logging for Password Manger is enabled in the Administration website (Admin site):

1. Launch the PMAdmin site.
2. Select the General Setting tab.
3. Select the Logging tab.
4. Select Verbose Logging.

By default, log files will be created in the following location:

C:\Windows\Temp

The location can be modified on the Logging page (see step 3 above).

There will be a log generated for the service and for each website being modified while logging is enabled:

• QPM.Service.Host_YYYY-MM-DD.log
• QPM.UI.Admin.MVC_YYYY-MM-DD.log
• QPM.UI.User.MVC_YYYY_MM_DD.log
• QPM.UI.Helpdesk.MVC_YYYY_MM_DD.log

NOTE: You do not want to have logging enabled when there is no issue to be captured.  Feel free to delete old log files if they are no longer required.

If the Admin site is not accessible, please follow these steps to enable it via registry.

1. Navigate to HKLM\Software\One Identity\Password Manager\Logging

NOTE: If this key does not exist, please create it.

2. Create the following string type keys (REG_SZ) for LogFolder and LogLevel
3. Set LogFolder = C:\Windows\Temp\
4. Set LogLevel = All

Please ensure the folder C:\Windows\Temp is already present and reproduce the issue.

NOTE: After the issue has been reproduced and the logs have been captured, please delete the LogLevel key to disable logging.