How to enable logging in Password Manager (4302632)

How to enable logging in Password Manager.

Logging for Password Manager can be enabled in two ways:

NOTE:  It is recommended to disable logging if there are no issues to be captured. Logging may lead to excessive disk usage and negatively impact the server. Older logs may be archived or deleted if not required.

OPTION 1:

Logging can be enabled in the Password Manager Administration (PMAdmin) site:

1. Launch the PMAdmin site.
2. Select the General Setting tab.
3. Select the Logging tab.
4. Select Verbose Logging.

By default, log files will be created in the following location:

C:\Windows\Temp

The location can be modified on the Logging page (see step 3 above).

There will be a log generated for the service and for each website being modified while logging is enabled:

• QPM.Service.Host_YYYY-MM-DD.log
• QPM.UI.Admin.MVC_YYYY-MM-DD.log
• QPM.UI.User.MVC_YYYY_MM_DD.log
• QPM.UI.Helpdesk.MVC_YYYY_MM_DD.log

OPTION 2:

Logging can be enabled in the registry if the Admin site is not available.

1. Navigate to HKLM\Software\One Identity\Password Manager\Logging

NOTE: If this key does not exist, please create it.

2. Create the following String keys:  LogFolder and LogLevel

LogFolder = C:\Windows\Temp\

LogLevel = All

3. Reproduce the issue

NOTE: If you choose an alternate location than C:\Windows\Temp, ensure the folder exists first.

IMPORTANT: After the issue has been reproduced and the logs have been captured, disable logging in the PMAdmin site. If you modified via the registry, either set LogLevel to a value of None, or delete the LogLevel key to disable logging.